Front Office Manager

About the Role

Situated on the magnificent shores of Lake Wakatipu and embraced by the Remarkables, Crowne Plaza Queenstown delivers stunning views from the core of New Zealand’s adventure capital. Part of IHG Hotels & Resorts, known for sincere hospitality, superior service, and a dynamic team environment, we invite a Front Office Manager to lead our enthusiastic team and craft memorable experiences for every guest.

Responsibilities

• Manage the daily operations of Front Office and Concierge teams, ensuring smooth coordination.
• Responsible for overseeing alcohol service compliantly and adeptly handle crisis and emergency hotel evacuations.
• Lead team development through coaching, training, and fostering a positive, high-efficiency work culture.
• Confidently multitask and prioritize to address guest needs and operational demands effectively.
• Utilize comprehensive knowledge of Queenstown to assist guests with bookings for tours, transport, and activities.
• Oversee hotel reservations and booking processes efficiently.
• Support frontline teams including front desk, concierge, and portering as necessary.
• Ensure adherence to Health & Safety standards and continually suggest improvements.
• Monitor guest feedback to enhance overall guest experience consistently.
• Collaborate with departments including Conferences, Food & Beverage, Housekeeping, Kitchen, and Maintenance to coordinate and expedite guest requests.

Requirements and Qualifications

• Possess a NZQF Level 4 Diploma or have a minimum of two years’ experience as a Duty Manager or one year as an Assistant Front Office Manager.
• Hold a valid driver’s license with confidence driving various vehicles.
• Current Manager’s Certificate and Liquor Control Qualification (LCQ).
• Certified in First Aid.
• Bachelor’s degree or higher in Hotel Management, Business Administration, or a related discipline.
• Experience with Property Management Systems, preferably HotelKey.
• Comfortable utilizing payroll and rostering systems.
• Ability to work weekends and public holidays as necessary.

Preferred But Not Mandatory

Additional certifications or experience relevant to hospitality management are considered advantageous.

Perks and Benefits

• Onsite parking facilities.
• Three complimentary duty meals daily.
• Access to the hotel gym facilities.
• Membership benefits including IHG One Pass with exclusive employee room rates and half-price dining at over 6,000 hotels worldwide.
• Involvement in an award-winning team recognized as a New Zealand Certified Best Place to Work in 2026.
• A wealth of discounts on numerous global brands via the employee benefits platform.
• Enhanced parental leave provisions.
• Birthday paid day off.
• Wellness leave and additional wellness initiatives.

Additional Information

This is a permanent full-time position with 40 hours per week, based onsite in Queenstown, New Zealand. Candidates who do not meet every single criterion but demonstrate potential are encouraged to apply and join a team that values individual talents and aspirations.