Front Office Manager

Role Overview

The Front Office Manager oversees the comprehensive functioning of the front office, ensuring seamless guest services, effective room management, superior guest satisfaction, and the fulfillment of departmental financial and service goals.

Key Responsibilities

• Supervise and direct daily front office reception operations.
• Ensure efficient guest check-in and check-out processes for smooth arrivals and departures.
• Maintain exceptional guest service standards while professionally managing complaints, requests, and special needs.
• Oversee room inventory including availability, status, reservations, arrivals, and occupancy metrics.
• Collaborate closely with Housekeeping to confirm room readiness, status updates, and VIP arrangements.
• Develop duty rosters and shift schedules while assigning responsibilities appropriately.
• Handle financial transactions such as cash, credit cards, billing, and refunds with accuracy.
• Accurately operate the Hotel's Property Management System (PMS).
• Monitor staff grooming, discipline, attendance, and professionalism within the front office team.
• Compile and deliver daily, weekly, and monthly operational reports as requested.

Additional Information

Monthly compensation ranges between 25,000 and 35,000 INR.