Front Office Manager
Rotorua, Bay of Plenty, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Company Overview
D2K Ltd - PestStop specializes in pest control services tailored for both residential and commercial clients. The company prioritizes delivering effective, safe, and dependable pest management solutions while fostering healthy environments. Core operational values include responsive customer service, practical problem-solving approaches, and maintaining professional conduct. Emphasis is placed on transparent communication, ensuring customer satisfaction, and streamlining cooperation between office staff and field personnel.
Role Overview
Based in Rotorua, this full-time, on-site Front Office Manager position entails managing and overseeing all daily front office procedures. Key responsibilities encompass reception management, handling inbound and outbound telephone communications, coordinating and scheduling appointments and service bookings, and maintaining precise records within company systems. This role functions as a pivotal liaison connecting customers with field technicians, supervising front office workflows, and providing support for administrative duties such as filing, invoicing, and correspondence.
Additional Responsibilities
- Monitor and respond to customer inquiries promptly.
- Resolve routine customer concerns to enhance satisfaction.
- Partner with management to refine front office processes and improve service delivery.
Qualifications and Skills Required
- Robust front office and reception capabilities, including visitor management, call handling, and appointment coordination.
- Competence in office administration tasks, such as maintaining records, document handling, and basic invoicing procedures.
- Strong customer service orientation with professionalism in addressing inquiries and resolving issues.
- Excellent verbal and written communication skills, complemented by a polished phone demeanor.
- Experience overseeing or coordinating office functions is advantageous.
- Familiarity with office software and booking or customer relationship management (CRM) systems.
- Exceptional organizational aptitude, keen attention to detail, and capability to juggle multiple tasks efficiently.
- Background in service-oriented or trade-related industries, particularly pest control or facility services, is considered beneficial.