Front Office Manager

About Radisson Blu Hotel Letterkenny

Radisson Blu Hotel Letterkenny, a distinguished 4-star establishment in Donegal, is located close to Letterkenny's lively town centre. The hotel offers modern accommodations and top-notch facilities including a 17m swimming pool, a fully equipped health club, and extensive conference and event amenities. Guests can enjoy dining at the award-winning TriBeCa Restaurant or unwind in the elegant Poets’ Corner Bar, blending comfort with authentic Irish hospitality.

Role Overview

We are looking for a dynamic and experienced Front Office Manager to head our Front Office team and be an integral part of the hotel's leadership. The ideal candidate thrives in a fast-moving environment, excels at guiding teams, and is deeply committed to delivering exceptional guest service from arrival to departure.

Key Responsibilities

• Oversee daily operations of the Reception and Front Office departments.
• Ensure smooth and accurate processing of guest check-in, check-out, billing, room assignments, and cash handling.
• Manage arrivals, departures, VIP guests, group bookings, and special requests efficiently.
• Collaborate with Housekeeping, Reservations, Food & Beverage, Maintenance, and other departments to ensure excellent guest experiences.
• Lead, develop, and motivate the Front Office team through coaching and training.
• Handle recruitment, onboarding, and ongoing employee development for the Front Office staff.
• Create and manage staff schedules that align with business demands.
• Maintain a positive, inclusive, and professional workplace culture.
• Support the Rooms Division and Hotel Management in meeting financial and operational goals.
• Identify and promote room upgrades and additional services to increase revenue.
• Coach team members on revenue maximization while ensuring excellent guest satisfaction.
• Monitor payroll expenses, operating costs, and enforce sound financial controls.
• Work closely with Reservations and Revenue Management to optimize occupancy rates, average daily rate (ADR), and overall rooms revenue.

Candidate Requirements

• Prior management experience in a hotel Front Office or Rooms Division, preferably within a 4-star setting.
• Thorough understanding of Front Office operations including reception, reservations, room assignments, and guest relations.
• Strong leadership abilities and team management skills.
• High commercial acumen with knowledge of hotel revenue management best practices.
• Excellent communication and interpersonal skills.
• Organized, solution-oriented, and attentive to detail.
• Proficiency with hotel property management systems (PMS) and Microsoft Office suite.
• Willingness to work within a 7-day operation schedule, including weekends and public holidays.
• A proactive, hands-on approach focused on guest satisfaction.

Employee Benefits

• Competitive salary package
• Recognition programs such as Employee of the Month, long service awards, team appreciation events, and surprise treats
• Employee referral incentives
• Access to learning and development opportunities
• Opportunities for career advancement within the Windward Group
• Hotel discounts applicable at Windward Group properties
• Employee Assistance Program for personal support
• Digital wellness initiatives
• Discounted health care plans
• Birthday acknowledgments with card and gift
• Meals provided during duty hours
• Social events
• Gifts for parents of newborns
• Participation in PRSA pension schemes

About Windward Management

The Radisson Blu Hotel Letterkenny is operated by Windward Management, a prominent hotel operator with a portfolio of around 2000 rooms across Ireland and Continental Europe. Established in 2007, Windward Management focuses on managing and optimizing hotel operations for their owners. Join us as a Front Office Manager and be part of a leading hospitality company!