Front Office Executive

Job Overview

We are looking for a skilled Front Office Executive to oversee daily front desk operations at SiO Suites, MIDC, Koparkhairane, Mumbai. The ideal candidate will focus on delivering exceptional guest experiences while upholding hospitality standards.

Core Responsibilities

• Efficiently manage guest arrivals and departures.
• Handle reservation inquiries, confirm bookings, and correspond via email.
• Use Property Management System (PMS) software for managing bookings, guest data, billing, and generating daily reports.
• Collaborate with housekeeping and other teams to ensure guest satisfaction.
• Respond to guest requests and resolve concerns professionally.
• Maintain accurate documentation and adhere to hotel policies and procedures.

Candidate Requirements

• Between 2 to 8 years experience in hotel front office operations.
• Proven practical knowledge of at least one Hotel PMS software system.
• Excellent communication skills and ability to build good guest relationships.
• Strong organizational skills with a keen eye for detail.
• Flexible to work rotational shifts including weekly night shifts.
• Professional appearance, positive attitude, and a dedication to outstanding guest service preferred.