Front Office Executive

About the Role

We are seeking a Front Office Executive to join our dental clinic teams located across Electronic City, Hoodi, Channasandra, Kannamangala, and HSR in Bengaluru. This position is vital for managing patient interactions and administrative functions within a hospital environment, ensuring a seamless and welcoming experience.

Key Responsibilities

• Welcome patients and visitors warmly, establishing a professional and friendly clinic atmosphere.
• Coordinate patient appointments, registrations, check-ins, and follow-ups with accuracy and timeliness.
• Manage communication via phone calls, WhatsApp inquiries, and address patient questions efficiently.
• Maintain and update patient records, treatment files, and appointment schedules with meticulous care.
• Oversee billing processes including cash collection, digital payments, issuing receipts, and preparing daily billing reports.
• Demonstrate a sound understanding of hospital billing protocols and finance-related documentation.
• Liaise with dentists, clinical staff, and various departments to facilitate smooth patient flow and clinic operations.
• Provide clear information to patients regarding clinic procedures, appointment times, and payment details.
• Prepare daily cash reports and maintain organized front office documentation.
• Conduct follow-ups with patients on appointments, outstanding payments, and treatment schedules.
• Resolve patient concerns courteously and escalate clinical questions to dentists when necessary.
• Ensure patient confidentiality is strictly maintained, adhering to clinic policies and hygiene standards.
• Assist with routine administrative tasks to support front office functions effectively.

Required Qualifications and Skills

• Previous experience in a hospital setting is compulsory.
• Comprehensive knowledge of hospital billing procedures and managing patient payments.
• Excellent communication abilities and strong interpersonal skills with patients.
• Proficient with basic computer use including billing software and MS Office or equivalents.
• Detail-oriented with strong organizational and multitasking competencies.
• Professional demeanor paired with a patient-friendly approach.

Preferred Qualifications

• Prior experience specifically in a dental clinic environment is advantageous.
• Familiarity with dental treatments, procedures, and terminology is desirable.
• Experience with dental practice management systems or clinic billing software is beneficial.

Ideal Candidate Profile

The candidate should be a diligent, organized front office professional with hospital experience and solid billing knowledge, capable of managing patient coordination, administrative responsibilities, and ensuring efficient daily clinic operations.