Front Office Executive

Overview

Crag Studio in Mettuguda, Hyderabad seeks a motivated and well-organized Front Desk Executive to oversee daily reception functions, manage customer interactions and provide administrative support to sales and marketing efforts in a sports-centric setting.

Key Duties

• Manage front desk operations including greeting visitors, assisting members, and coordinating daily activities at the facility.
• Respond to customer inquiries, handle registrations, bookings, process payments, and manage membership renewals efficiently.
• Engage in lead management by following up with prospective clients through telephone and WhatsApp, maintaining records, and aiding membership conversion efforts.
• Assist in promoting memberships, workshops, classes, and events to potential customers to enhance sales.
• Collaborate with trainers and management to ensure seamless operation of the studio's facilities.
• Maintain detailed Excel records to track inquiries, follow-ups, and submit daily reports on operational activities.
• Ensure the reception area is professionally maintained and report any maintenance or safety issues promptly.

Qualifications and Skills

• Preferred educational background: Bachelor of Business Administration (BBA) or Bachelor of Commerce (B.Com).
• Open to fresh graduates or candidates with 1-2 years of relevant experience.
• Excellent verbal and written communication abilities.
• Basic understanding of sales, marketing, and customer engagement approaches.
• Genuine interest in sports and fitness is desirable.
• Competence in MS Excel and standard computer applications.
• Strong organizational skills and ability to manage multiple tasks concurrently.
• Positive mindset with eagerness to learn and develop professionally.