Front Office Executive

About the Role

PNB MetLife India Insurance seeks an energetic and well-organized Front Office Executive to be the welcoming face of their branch in Kolkata. This full-time position requires managing front desk duties, greeting visitors, handling communications, and providing efficient administrative support, thereby fostering a professional and hospitable branch environment.

Key Responsibilities

• Warmly receive clients, policyholders, partners, and corporate guests, facilitating their connection with relevant personnel.
• Professionally manage inbound and outbound phone calls, emails, and courier dispatches, ensuring accurate message delivery.
• Keep detailed visitor logs, issue access passes, and enforce branch security measures diligently.
• Support daily office tasks including filing, documentation, and inventory management of office supplies.
• Coordinate between customers, sales teams, and internal departments to promptly address basic service inquiries.
• Compile daily and weekly reports on front office activity, visitor metrics, and operational data using Microsoft Office tools.

Qualifications and Skills

• Graduate or 12th pass from a recognized educational board or university.
• Experience ranging from none up to two years in front office roles, reception, customer service, or corporate administration, preferably within the insurance or banking sectors. Fresh graduates with strong communication skills are encouraged to apply.
• Excellent verbal and written communication abilities in both English and the local language.
• Proficiency with computer applications, especially MS Office products like Word, Excel, and Outlook.
• A friendly, professional disposition with a customer-centric approach.
• Robust organizational skills, capability to multitask, and meticulous attention to detail.