Front Office Associate

About the Company

Taj Fisherman's Cove Resort & Spa Chennai is a distinguished coastal resort offering a harmonious blend of modern hospitality and classic Taj standards. Guests enjoy luxury accommodations, exquisite dining experiences, and curated leisure activities. Employees are encouraged to embody the brand’s dedication to superior guest service and benefit from professional growth opportunities within the Taj Hotels network through comprehensive training.

Role Overview

The Front Office Associate will oversee daily guest interactions at the reception area. Responsibilities include warmly welcoming guests, managing check-in and check-out procedures, effectively addressing guest inquiries, and managing telephone communications. Coordination with other departments, precise maintenance of guest records, and quick resolution of guest issues are critical aspects of the position. Maintaining a tidy and inviting front desk and lobby area that reflects brand standards is essential. This full-time on-site role in Patna requires availability during assigned shifts, including weekends and holidays as necessary.

Qualifications and Skills

• Demonstrated customer service aptitude with prior experience in guest-facing roles dedicated to ensuring positive experiences.
• Competence in front desk responsibilities such as front office management and check-in operations.
• Professional telephone etiquette and clear verbal communication for handling inquiries and calls.
• Strong interpersonal skills encompassing active listening and respectful interactions with guests and team members.
• Basic proficiency with computer systems and familiarity with property management systems is advantageous.
• Excellent organizational abilities, attention to detail, and multitasking capabilities in a dynamic environment.
• Experience in hospitality or front office functions is preferred but not required.
• Willingness to work on-site in Patna with flexible shifts, including evenings, weekends, and holidays.