- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About ASHPER Hotels
ASHPER Hotels is a hospitality brand dedicated to providing comfortable accommodations paired with attentive guest service. The hotel fosters a professional and efficient environment aimed at ensuring guest satisfaction. Team members are motivated to offer prompt assistance and create welcoming experiences for a diverse range of visitors. The Nagpur property offers growth opportunities in guest-facing and front office roles.
Role Overview
The Front Office Associate position is a full-time on-site role located at ASHPER Hotels in Nagpur. Key duties include greeting guests warmly, managing check-in and check-out operations, organizing room allocations, and accurately entering guest details. The associate will handle phone and face-to-face inquiries, provide information about hotel facilities and local attractions, and collaborate with housekeeping and other departments to fulfill guest requirements.
Key Responsibilities
- Manage daily reservations and process payments.
- Maintain precise front desk records.
- Resolve guest complaints swiftly and professionally.
- Adhere consistently to hotel policies and standards.
- Maintain neat appearance and exhibit a friendly, customer-centered demeanor at all times.
Qualifications and Skills
- Proven customer service skills with background in hospitality or guest-facing roles.
- Experience in receptionist responsibilities including check-in/check-out and reservation management.
- Professional phone handling skills, capable of managing multiple inquiries effectively.
- Clear and polite communication abilities, both spoken and written.
- Basic proficiency with computers and hotel management or reservation software.
- Flexibility to work shifts, including weekends and holidays, in alignment with hotel operations.
- Strong attention to detail, reliability, and the capacity to remain composed under pressure.
- Preference given to candidates with hotel or front office experience and those holding diplomas or degrees in hospitality or related fields.
Industry
Hospitality