Front Office Assistant

About the Role

Prochesta Aya Centre invites applications for the position of Front Office Assistant based in Kolkata at 116, Adarsha Nagar, P.O. Chowbaga, P.S. Anandapur. The role involves managing front desk operations by handling client interactions, coordinating service schedules, and supporting office administration functions.

Job Responsibilities

• Answer incoming calls from clients and handle service-related inquiries professionally.
• Gather client requirements and organize service bookings efficiently.
• Coordinate duty schedules with Aya, Maid, Caregiver, and other support staff.
• Arrange replacements and substitutions when necessary.
• Maintain detailed client and staff records utilizing MS Excel.
• Undertake basic data entry and documentation tasks related to office operations.
• Support billing processes and follow up on payments.
• Address daily queries related to clients and services promptly.
• Ensure proper handover between shifts and keep track of pending tasks.
• Liaise with the office team to facilitate smooth day-to-day functioning.

Candidate Requirements and Eligibility

• Minimum educational qualification: Completion of 12th grade.
• Fluency in Bengali language covering speaking, reading, and writing skills is essential.
• Proficiency in Hindi communication is needed for routine coordination.
• Basic familiarity with MS Word and MS Excel is required.
• Strong telephone etiquette and polite interaction style.
• Sincere, punctual, responsible attitude with eagerness to learn.
• Capability to manage multiple incoming calls, inquiries, and coordination tasks simultaneously.
• Previous experience in office coordination, customer service, telecalling, or related agency work is advantageous.

Work Schedule and Other Details

• Job shifts available: 8:00 AM to 5:00 PM (Shift 1) and 12:00 PM to 9:00 PM (Shift 2).
• Workweek consists of 6 days with 1 day off weekly.
• Monthly salary ranges from ₹13,000 to ₹15,000, negotiable based on experience, communication skills, and overall suitability.

Location Preference

Candidates living near Chowbaga, Anandapur, Kasba, Tiljala, Ruby, EM Bypass, Topsia, Tangra, Science City, or Mukundapur will be preferred.

Application Process

Interested candidates should contact Prochesta Aya Centre at their specified Kolkata address for further information and interview arrangements.