Front Office Agent

Job Overview

Located in Oldenburg, Lower Saxony, Germany, this full-time onsite position is available immediately or by arrangement. Experience of around two years is preferred. Proficiency in both German and English is required along with a completed apprenticeship in hotel management.

At HIIVE Hotels Group GmbH, our hotels in Oldenburg, Carolinensiel, and Langeoog offer you a welcoming environment where you can truly be yourself. We value growth, continuous improvement, and development. We take pride in fostering a workplace culture that goes beyond the usual 9 to 5, emphasizing a strong work-life balance that makes the work aspect as fulfilling as the rest of life.

Primary Responsibilities

• Greet guests warmly, serving as their initial point of contact with a friendly demeanor.
• Manage incoming reservation inquiries during the absence of the reservations department.
• Relay guest feedback to the relevant departments to ensure an exceptional guest experience.
• Handle cash register operations and manage billing on guest accounts throughout your shift.
• Coordinate and execute check-in and check-out processes with strong organizational and teamwork skills.

Additional Information

This role is ideal for someone enthusiastic about working in northern Germany and contributing to an innovative, caring hotel environment where personal contributions are valued and recognized.