Front Office Agent

About The Ned Doha

Situated in the iconic former Ministry of Interior building in Doha, The Ned Doha offers a luxurious destination where history, elegance, and modern sophistication merge. The property features seven unique dining venues, 90 tastefully designed rooms, refined event spaces, and Ned’s Club—a private members’ club boasting a rooftop terrace, spa, gym, and a stunning 30-metre outdoor pool. This blend of heritage, creativity, and contemporary luxury defines the dynamic guest experience at The Ned Doha.

Role Overview

The Ned Doha seeks an enthusiastic and guest-focused Front Office Agent to join the team. This role is key in creating lasting first impressions and delivering superb hospitality through every stage of guest interaction, from arrival to departure.

Key Duties

• Warmly greet guests as they arrive and depart, maintaining a professional and friendly attitude.
• Efficiently handle guest check-ins and check-outs adhering to established procedures and quality standards.
• Respond promptly to guest inquiries, requests, and concerns to ensure smooth, exceptional experiences.
• Provide guests with detailed information on hotel offerings, amenities, and local points of interest.
• Collaborate with internal departments such as Housekeeping, Concierge, and Engineering to facilitate seamless operations.
• Manage guest payments accurately, keep thorough billing records, and responsibly handle cash and transactions.
• Keep the front desk area orderly, clean, and welcoming at all times.
• Consistently uphold the luxury service standards set by The Ned Doha.
• Contribute to achieving excellence in front office operations and guest satisfaction targets.
• Perform administrative and operational duties efficiently within a fast-moving environment.

Candidate Profile

• Experience in front office or customer-facing roles within the hospitality sector is preferred.
• Strong communication and interpersonal skills combined with genuine enthusiasm for guest service.
• Familiarity with hotel management software and front office operational procedures.
• Excellent organizational abilities with meticulous attention to detail and accuracy.
• Ability to stay composed, professional, and solution-focused under pressure.
• Willingness to work varied shifts, including evenings, weekends, and public holidays.
• Fluent in English; knowledge of additional languages, especially Arabic, is advantageous.
• Positive demeanor, professional presentation, and dedication to delivering top-tier guest experiences.
• Team-oriented mindset, comfortable working collaboratively in a dynamic hospitality setting.

Benefits Package

• Annual tax-free salary of QAR 32,400
• Preference for Arabic-speaking candidates
• 21 calendar days of annual leave plus 11 paid public holidays
• Sick leave as per Qatar Labour Law
• Private medical insurance coverage for the employee
• End of service benefits
• Complimentary meals (breakfast, lunch, dinner) at the team restaurant, Neddy’s
• Exclusive discounts on hotel and dining for employees, family, and friends
• Opportunities for professional development and career growth
• Employee rewards and recognition programs
• Work environment in one of Doha’s most iconic lifestyle venues

Company Culture

The Ned Doha values inclusion, respect, and equal opportunity, fostering a workplace that embraces diversity and encourages continuous improvement, ensuring all employees can excel.