Front Office Agent

About Fairmont Doha

Fairmont Doha, located in the iconic Katara Towers in Lusail, is a luxurious hotel that combines contemporary elegance with heartfelt hospitality. As a member of Fairmont Hotels & Resorts, a global network with 90 properties and 34 upcoming locations in 30 countries, it offers a vibrant, energetic, and inclusive workplace dedicated to providing exceptional guest experiences that reflect the spirit of Doha.

Role Overview

The Front Office Agent plays a crucial role in welcoming guests warmly and professionally, handling check-ins and check-outs, managing reservations, and addressing guest inquiries and requests efficiently to ensure guest satisfaction. This position is responsible for maintaining accurate guest records, processing payments, coordinating with various hotel departments like housekeeping, and upholding high standards consistent with Fairmont's luxury hospitality brand.

Key Responsibilities

• Provide warm greetings and manage smooth check-in and check-out procedures for guests.
• Manage reservations, allocate rooms, and complete guest registrations accurately.
• Address guest questions, requests, and complaints courteously and promptly.
• Process guest payments and ensure billing records are precise.
• Collaborate with housekeeping and other departments to guarantee seamless hotel operations.
• Promote the hotel’s amenities, services, and loyalty programs to guests.
• Maintain accurate daily guest information and operational reports.
• Ensure adherence to hotel policies, safety procedures, and service quality standards.

Required Qualifications and Skills

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related discipline.
• Previous experience in front office services, guest relations, or customer service is preferred.
• Familiarity with Opera PMS or similar hotel property management software is advantageous.
• Proficient in Microsoft Office applications.
• Excellent oral and written English communication skills; additional languages are beneficial.
• Strong interpersonal and customer service skills.
• Willingness to work flexible schedules including weekends and holidays.
• Ability to thrive in a multicultural and fast-paced environment.
• Commitment to embodying Fairmont's brand promise and luxury standards in every interaction.
• Support an inclusive workplace where diversity is celebrated and respected.
• Encourage empowerment, support, and recognition among colleagues.

Additional Information

Applicants will be required to complete a profile and questionnaire from a partner organization after application, which is mandatory for consideration to ensure cultural fit and compatibility.

Employee Benefits

• Access to exclusive colleague perks including complimentary upgrades, extended and discounted stays at Fairmont and Raffles properties.
• Special discounts on dining and wellness services.
• Additional luxury benefits designed to reward and enhance the employee experience.

Company Values

• Respect: honoring individual needs, ideas, and dignity.
• Excellence: building genuine connections and making people feel valued.
• Belonging: celebrating diversity and supporting each other.
• Empowerment: encouraging initiative to create unforgettable experiences.
• Integrity: fostering trust through authenticity and mutual respect.

Diversity & Inclusion

Fairmont Doha promotes an inclusive environment that welcomes and supports talent from all backgrounds, ensuring a dynamic, diverse workforce.