Front Office Agent at DO & CO Hotel Munich

Role Overview

We are looking for a dedicated Front Office Agent to join our team at the DO & CO Hotel Munich, a new boutique property combining international modernity with Bavarian charm. Situated near Marienplatz with scenic city views and exclusive dining experiences, this role is crucial in delivering exceptional guest services across check-in, check-out, concierge duties, and reservation management.

Key Responsibilities

• Managing guest check-in and check-out processes efficiently and with a warm, personalized approach.
• Providing high-quality personal and telephonic assistance to a diverse international clientele.
• Handling guest relations and ensuring individual attention and concierge services are delivered.
• Receiving, processing, and confirming reservations accurately.
• Overseeing billing procedures and financial transactions related to guest accounts.
• Ensuring smooth communication and cooperation across all hotel departments.

About DO & CO Hotel Munich

Renowned worldwide in hospitality and aviation, DO & CO offers a premium boutique hotel experience featuring 31 elegantly designed rooms overlooking Munich’s iconic landmarks and an official FC Bayern Flagshipstore. Guests enjoy two distinctive dining venues: the Mediterranean-style DO & CO Bistro and the exclusive Japanese DO & CO Restaurant.

Candidate Profile

• Prior experience in luxury or upscale hotel environments, ideally as a Front Office Agent, Receptionist, or Guest Service Agent.
• A positive, polished, and energetic presence.
• Strong guest and service orientation with delight in interacting with international guests.
• Excellent verbal and written communication skills in German and English; additional languages are an asset.
• Reliable, responsible, and capable of working independently.
• Possession of a Class B driving license is desirable.

Additional Information & Benefits

• Employee discounts across various retail outlets.
• Complimentary culinary meals during shifts.
• Opportunities to grow skills through internal training programs.
• Commitment to work-life balance with modern leisure activities.
• Convenient public transport connections to the central Munich location.
• Regular company events catering to social and sporting interests.
• A workplace that embraces innovation and values new ideas.
• Robust career progression possibilities nationally and internationally.
• Chance to work with a leading global luxury gourmet entertainment brand.

Diversity and Inclusion

Our team values diversity in gender, origin, religion, ethnicity, and sexual orientation. Every individual is warmly welcomed and respected here, reflecting the unique blend that makes our company special.