Front Office Agent

About Shangri-La Group

At Traders, we prioritize delivering efficient, thoughtful, and comfortable experiences for travellers. Our focus is on blending intelligent efficiency with stylish hospitality, creating a dependable and refined environment. The Traders Hotel in Qaryat Al Beri, Abu Dhabi features 301 contemporary guestrooms and suites, including 80 exclusive Traders Club rooms. Located within the Qaryat Al Beri complex near Shangri-La properties, CHI Spa, and the Souk, the hotel offers both comfort and prime location advantages.

Role Overview

The Front Office Agent is the primary representative at the front desk, managing guest check-ins and check-outs while ensuring a seamless and pleasant guest experience. This role involves assisting with inquiries, managing reservations, and providing information about the hotel and local attractions. Delivering professional, efficient, and warm service during the guests' stay is a key responsibility.

Key Responsibilities

• Effectively communicate and interact with guests using excellent interpersonal skills.
• Manage multiple tasks efficiently and maintain organization in front desk operations.
• Operate hotel property management systems (PMS) and basic computer applications proficiently.
• Maintain accuracy when processing guest information and payment details.
• Focus strongly on customer service, anticipating and fulfilling guest needs swiftly.

Candidate Profile

• Demonstrate a positive attitude dedicated to superior guest satisfaction and service standards.
• Exhibit strong interpersonal skills and confidently engage with guests.
• Possess high emotional intelligence and genuine empathy towards guests.
• Pay careful attention to details, including guest preferences and follow-up tasks.
• Maintain a calm, composed, and solution-focused demeanor.
• Have awareness of hotel facilities, services, and local points of interest.
• Bring 2 to 3 years of relevant experience in a similar hotel front office role.
• Hold a Diploma in Hospitality Management.

Why Join Our Team

• Work in an environment that values enthusiasm and supports personal and professional growth.
• Access structured training and development programs designed to enhance technical and leadership skills.
• Receive competitive benefits along with recognition and perks related to stays and travel.
• Be part of an inclusive team that respects diversity and fosters a secure and thriving workplace.

Additional Information

We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. Applicant data will be strictly used for recruitment purposes only. Only candidates selected for interviews will be contacted.