Front Office Agent

About Four Points by Sheraton Munich Arabellapark

The hotel offers a unique combination of Bavarian charm and timeless design blended with local touches. Located just a few subway stops from Munich's city center and within walking distance from the English Garden, it provides an exciting urban lifestyle paired with Bavarian coziness. It features 446 spacious guest rooms, mostly with balconies, to ensure high comfort. Additionally, there are 35 studios with fully equipped kitchenettes and balconies perfect for longer stays. On the 22nd floor, guests can experience Munich's highest spa including a pool, sauna, and treatments, all with spectacular views over the English Garden, the city, and even the Alps.

Job Responsibilities

• Manage a dynamic and responsible role within the hotel's front office, the core area of guest interaction
• Engage with guests from all over the world while working alongside an international team that supports and listens attentively
• Maintain positive guest relations by delivering excellent customer service and resolving issues proactively

Benefits and Working Conditions

• Full-time employment with structured working hours including a 5-day workweek, night shift allowances, and changing time
• Affordable meals at the staff restaurant, provision and cleaning of work attire
• Discounted parking and a public transport travel allowance
• Permanent contract providing job security
• Additional advantages under the Bavarian collective agreement such as holiday pay and Christmas bonuses
• Opportunity to earn extra income as an internal assistant at hourly pay of €21.51
• Career growth opportunities within over 8,000 hotels across roughly 140 countries
• Employee discounted rates, as well as family and friends rates at Marriott hotels worldwide
• 50% discount on food and beverage at Munich restaurants and 20% discount at other Marriott locations globally

Candidate Profile

• Completed vocational training in hospitality or equivalent experience in a similar role
• Enthusiasm for interacting with people
• Professional, approachable, and friendly demeanor
• Fluent in German and English, both spoken and written
• Presentable appearance with good manners
• Strong organizational and problem-solving skills
• Team player with resilience and adaptability
• Preferably experienced with property management systems like Opera

Additional Information

Applicants from outside the EU must possess a valid work permit for Germany. Applications lacking sufficient German language proficiency or appropriate work authorization may be declined.