Front Desk Manager

About Red Sea Global Hospitality

Join Red Sea Global Hospitality and be part of a team pioneering responsible development and promoting regenerative tourism. Our company commits to providing outstanding guest experiences and fostering an inspiring workplace driven by Respect, Responsibility, Passion, and Collaboration. We aim to drive innovation and operational excellence in luxury hospitality, enhancing the Red Sea Global brand's reputation.

Role Overview

As the Front Desk Manager at Shebara Resort, you will be responsible for managing all daily Front Office operations to meet business and guest needs effectively. Your leadership will be key in maximizing sales, revenue growth, and delivering exceptional guest interactions. You will collaborate in promoting a values-based culture and uphold exceptional service standards to visitors from across the world.

Key Responsibilities

• Lead recruitment, development, mentoring, and training for the Front Office team, especially during pre-opening.
• Contribute to the hotel's strategic and marketing planning along with department budget preparation.
• Design and administer regular training programs on IT systems and guest service protocols for Front Office staff, monitoring their outcomes.
• Oversee all department operations including staff, facilities, sales, and cost control to maximize revenue and maintain top-quality service.
• Ensure compliance with Standard Operating Procedures, maintain and update SOPs and LSOPs accessible to all team members.
• Drive sales initiatives and upselling strategies to optimize hotel revenue and promote business opportunities.
• Monitor guest arrivals, promptly manage VIP and special guest requests, coordinating with housekeeping, room service, and guest relations.
• Conduct regular room and floor inspections, address maintenance or cleaning issues, and monitor completion outcomes.
• Provide coaching, counseling, and support to employees fostering high team morale and motivation through a hands-on leadership style.
• Coordinate administrative tasks including employee relations, recruitment, orientation, performance management, payroll, and managing business expenses.
• Partner with Finance for operational reporting, commission processing, and managing outstanding payments from tour operators and agencies.
• Assist local tour operators and travel agency representatives as required to support smooth operations.

What We Offer

• Personal and professional growth opportunities with structured development programs aimed at career advancement.
• Competitive salary package and health insurance coverage while employed.
• Access to exclusive benefits including complimentary nights and hospitality perks within our global network.
• A diverse, inclusive, and supportive workplace environment encouraging teamwork and collaboration.
• Employee recognition programs that value and reward your contributions.

Accessibility and Inclusion

We embrace diversity and make reasonable accommodations throughout recruitment and employment. Candidates from all backgrounds are encouraged to apply, and specific needs can be discussed confidentially to support an inclusive work environment.