Front Desk Manager

Overview

The Front Desk Manager supports the Front Office Manager by overseeing daily front office operations and supervising the front desk staff, bell/door personnel, switchboard, and guest services. This role ensures smooth check-in and check-out processes while maximizing guest satisfaction and departmental financial performance.

Candidate Profile and Qualifications

Applicants should have either a high school diploma or GED accompanied by minimum two years of experience in guest services, front desk, or a related area, or a two-year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field with no prior work experience required.

Key Responsibilities

• Manage daily front office operations to uphold quality standards and fulfill customer expectations consistently.
• Set and execute goals, prioritizing and organizing tasks efficiently.
• Address and resolve guest complaints, disputes, and conflicts professionally.
• Maintain appropriate staffing levels to meet service, operational, and financial goals.
• Facilitate regular communication with employees to align on business objectives, recognize performance, and achieve desired outcomes.
• Lead, inspire, and coach employees with integrity, fostering mutual respect and cooperation within the team.
• Serve as a role model by demonstrating appropriate behaviors and stepping in to perform staff duties as needed.
• Oversee all front office areas in the absence of the Front Office or Assistant Manager.
• Deliver exceptional customer service by understanding and meeting guest needs, providing individual coaching, and empowering staff.
• Monitor employee service behaviors and provide constructive feedback.
• Solicit guest feedback on products and service quality to ensure continuous improvement.
• Implement recognition and service programs to enhance customer experience.
• Train staff on credit policies, supervise revenue-maximizing procedures, and ensure adherence to operational standards and policies.
• Support employee development through coaching, mentoring, and onboarding programs.
• Assist in hiring, orientation, and employee disciplinary processes following company standards.
• Maintain prompt and effective communication within the team and with other departments.
• Participate actively in departmental meetings, conveying clear messages to achieve front desk goals.

Additional Information

• Job Location: Building No. 153 Street No. 347, P.O. Box 4010, Lusail, Qatar
• Job Category: Rooms & Guest Services Operations
• Schedule: Full Time
• Position Type: Management
• Remote Work: Not applicable - onsite only

Company Values

Le Méridien is dedicated to providing authentic, chic, and memorable experiences inspired by European culture. The company embraces diversity and inclusion, fostering a workplace free from discrimination. Joining Le Méridien means becoming part of Marriott International's global family committed to personal and professional growth.