Front Desk Manager

About Life Pilates

Life Pilates is a contemporary Pilates and wellness center focused on mindful movement, outstanding experiences, and fostering community. Located in Chattarpur, New Delhi and DLF Galleria, Gurugram, the studio provides various specialized movement sessions including Reformer Pilates, Mat Pilates, Lagree, Cadillac, and Animal Flow.

Role Overview

The Studio Manager is entrusted with managing daily studio operations, driving sales, ensuring superb client experiences, and maintaining top operational standards. This role requires a proactive leader with excellent communication and sales skills who can multitask effectively in a vibrant wellness environment.

Key Responsibilities

• Achieve monthly sales targets through membership and package promotions.
• Manage incoming inquiries via phone, WhatsApp, Instagram, and in-person visits.
• Convert prospects into customers by explaining and promoting studio offerings.
• Conduct studio tours and facilitate trial classes.
• Maintain a robust sales pipeline and conduct follow-ups with leads and existing clients.
• Spot opportunities for upselling and renewals and track sales metrics with regular reporting.
• Serve as the primary client contact, addressing queries, feedback, and complaints to ensure satisfaction.
• Build and maintain relationships with members and facilitate communication of client preferences to team members.
• Monitor bookings, rescheduling, cancellations, and ensure optimal class capacity and trainer scheduling.
• Supervise front desk functions and uphold studio cleanliness and maintenance standards.
• Manage inventory and coordinate with housekeeping, maintenance, and café teams.
• Lead the staff including trainers, receptionists, and café attendants by coordinating schedules and monitoring performance and attendance.
• Oversee onboarding and training of new employees.
• Maintain accurate records of sales, attendance, bookings, client data, and share operational updates with management.
• Ensure bookings correlate with valid payments and packages.
• Collaborate on promotions, events, and studio initiatives.

Required Qualifications and Experience

• Between 2 to 5 years of experience in studio management, hospitality, fitness, wellness, premium retail, or similar client-facing roles.
• Proven sales and client conversion capabilities.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and ability to manage several tasks simultaneously.
• Experience managing teams and overseeing daily operations.
• A client-focused approach with meticulous attention to detail.
• Professional and confident demeanor.
• Familiarity with booking platforms, CRM systems, WhatsApp, and basic reporting tools.
• Capability to remain calm under pressure and resolve issues diplomatically.
• Prior experience in Pilates, fitness, wellness, hospitality, or luxury service sectors is advantageous.

Key Performance Indicators

• Meeting monthly sales and revenue goals.
• Effectiveness in converting leads.
• Achieving package renewal and client retention targets.
• Optimizing utilization of personal training and classes.
• Efficiency in booking management.
• Maintaining high client satisfaction and service excellence.
• Staff attendance and performance adherence.
• Studio cleanliness and operational excellence.
• Accuracy and consistency in daily administrative reporting.

Benefits and Work Environment

• Leadership opportunity within an expanding premium wellness brand.
• Exposure to fitness, wellness, hospitality, and community engagement.
• Growth prospects tied to performance.
• A dynamic and human-centered workplace culture.
• Prospects for personal and professional development as the brand grows.