Front Desk Manager

About BeatBox Fitness

BeatBox Fitness is a vibrant and contemporary studio that offers a dynamic blend of boxing, strength training, functional workouts, and an immersive studio experience.

Role Overview

We are hiring Front Desk Managers to oversee daily front desk operations at our locations in Kokapet, Hyderabad, and Electronic City, Bengaluru. The focus is on delivering excellent customer service, guiding members and prospects, managing inquiries, coordinating sessions, supporting sales efforts, and ensuring a professional front desk environment.

Key Responsibilities

• Greet members, visitors, and prospective clients warmly and professionally.
• Handle all daily front desk and reception procedures efficiently.
• Attend to walk-in inquiries, phone calls, WhatsApp messages, and resolve customer issues promptly.
• Provide clear information about BeatBox Fitness membership options, programs, trial sessions, and promotions.
• Follow up with potential leads to facilitate membership conversions.
• Schedule and manage trial sessions, fitness classes, consultations, and appointments.
• Maintain accurate records for member registration, renewals, payments, and related documentation.
• Keep customer and lead data up to date in CRM or internal databases.
• Coordinate communications between fitness trainers, sales team, and management.
• Monitor member attendance patterns and engage inactive or prospective members.
• Address customer complaints tactfully and provide timely solutions.
• Support the execution of studio events, marketing initiatives, and member engagement activities.
• Ensure the front desk area is clean, organized, and welcoming at all times.
• Compile daily reports on foot traffic, leads, follow-ups, memberships, and collections.
• Assist in opening and closing processes as required.

Required Qualifications & Skills

• Between 0 to 5 years experience in front desk roles, customer service, sales, hospitality, fitness center reception, or administration.
• Fresh graduates with strong communication can also apply.
• Excellent verbal communication and interpersonal skills.
• Personable, confident, well-presented, with a focus on customer satisfaction.
• Basic proficiency in computer applications including Excel and CRM software.
• Organized with strong follow-up abilities and multitasking capabilities in high-paced scenarios.
• Comfortable explaining memberships and engaging with customers.
• Availability to work flexible hours including weekends per studio scheduling.
• An interest in fitness and wellness is considered advantageous.

Candidate Eligibility

• Freshers and those with up to 5 years of relevant experience.
• Open to both male and female applicants.
• Applicants must possess good communication and client management skills.
• Willingness to work onsite at Hyderabad or Bengaluru studios.
• Preference for candidates able to join immediately.