Front Desk Executive

Job Overview

We are looking for a professional and well-organized Front Desk Executive to join our healthcare team. This person will be the initial contact for patients, visitors, and stakeholders and will play a key role in delivering excellent customer service and managing front desk tasks efficiently within a busy medical setting.

Primary Duties

• Greet and assist patients, visitors, and vendors warmly and professionally.
• Organize and manage patient consultation appointments with accuracy.
• Answer inquiries from patients clearly related to services, appointments, and medical procedures.
• Keep precise and current records of patient visits and related front desk documentation.
• Handle customer concerns swiftly, escalating to relevant departments where necessary.
• Manage incoming communications including calls, emails, and messages to ensure proper routing.
• Carry out administrative tasks such as data entry, filing, and document handling.
• Collaborate with healthcare staff and teams to support smooth daily operations.
• Maintain strict adherence to patient privacy and data protection standards at all times.

Qualifications and Skills

• Strong spoken and written communication abilities.
• Friendly, professional demeanor paired with excellent interpersonal skills.
• Well-groomed appearance appropriate for the healthcare environment.
• Capability to manage multiple tasks effectively, prioritize, and work well under pressure.
• Familiarity with basic computer programs, especially MS Office.
• High attention to detail and discretion in handling confidential information.

Compensation

Salary ranges from INR 18,000 to 22,000 per month.