French Speaking Contact Centre Advisor
London Area, United Kingdom · Full Time
Be the first to apply
- Experience
- Any
- Salary
- GBP 28,957 – GBP 28,957 / year
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Position Overview
Join a prestigious luxury hospitality brand as a French Speaking Contact Centre Advisor in central London, providing exceptional service to a clientele of high-net-worth individuals. This role offers an annual salary of £28,957 plus monthly financial incentives, including a lunch card benefit valued at £2,772 annually, alongside an attractive suite of premium perks.
Work Schedule and Location
Shifts run between 7 AM and 10 PM, Monday through Sunday, within a central London site that serves as the hub for engaging with premier clients.
Key Responsibilities
- Respond promptly to incoming calls and emails from clients.
- Manage bookings accurately, delivering personalized service tailored to individual client requirements.
- Offer expert advice and guidance to clients on various services.
- Collaborate with internal teams to coordinate special requests ensuring flawless client experiences.
- Operate efficiently in a dynamic, fast-paced contact centre environment, excelling at multitasking and prioritization.
- Uphold and exemplify the brand's core values at all times.
Candidate Profile
- Experience working in luxury brand environments dealing with high-net-worth customers.
- Fluency in French at native or equivalent level, both spoken and written.
- Previous employment in 5-star hotel front-of-house roles or luxury retail settings is advantageous.
- Fluent in English, both verbal and written.
- Delivered services marked by warmth, professionalism, and charm.
- Able to thrive in a high-achievement contact centre atmosphere.
- Highly adaptive, organized, and passionate about delivering premium client experiences.
Additional Information
CCA Recruitment Group acts as an employment agency facilitating job placements. Submitting your CV implies consent to data retention and processing within a secure system for recruitment purposes; your data will not be shared externally without express permission and will be deleted after 10 years of inactivity. Calls may be recorded for training and quality assurance.