Francophone Customer Support Representative – Remote

About the Role

We are seeking skilled French-speaking customer support professionals with strong English proficiency to join our team remotely. TalentPop App is assembling a top-tier customer service group committed to delivering outstanding assistance and creating positive experiences for our Francophone community.

Key Responsibilities

• Provide support to customers via email, chat, and phone in both French and English.
• Resolve issues related to products, orders, and accounts efficiently.
• Ensure a high standard of empathetic and solution-focused customer service.
• Maintain accurate records of customer interactions and updates using CRM platforms such as Zendesk or Salesforce.

Candidate Profile

• Fluent French speakers at a C1/C2 level with good English skills.
• At least one year of customer service experience, preferably in BPO, call centers, or SaaS environments.
• Proficient in navigating CRM systems and digital support tools.
• Excellent communication skills, detail-oriented, and capable problem solvers.
• Dependable, proactive, and able to work autonomously in a remote setting.

Work-From-Home Requirements

• Stable internet connection with minimum speeds of 25 Mbps upload and download.
• Reliable computer with at least an Intel i5 processor or equivalent.
• Quiet and professional workspace to maintain productivity.
• Good quality headset equipped with a clear microphone.

Why Join TalentPop?

• Fully remote opportunity offering flexible work arrangements.
• Capacity for career advancement and skill development.
• Employee benefits including paid time off and monthly health stipends.
• Recognition and rewards for high performance through bonuses and incentives.

Application Note

Applicants are strongly encouraged to select both French and English in the "Languages You Speak" section to be prioritized.