Franchise Store Manager

About the Role

Join Clarks, a footwear brand with over 200 years of history, as a Store Manager at one of our UK locations. This role involves leading the store team to provide an outstanding shopping experience while achieving sales and profit targets aligned with business objectives. You will oversee daily store operations, focus on delivering superior retail standards, and foster positive team behaviors to enhance the customer journey.

Key Responsibilities

• Lead and inspire the store team to meet sales goals and ensure excellent consumer experiences.
• Control and optimize costs and operational efficiencies to improve profitability.
• Manage the sales floor during business hours and review market opportunities and customer feedback to boost sales.
• Implement trading plans, including visual merchandising, and prepare the store and team for all trading windows.
• Schedule staff resources according to trading plans and manage employee rotas effectively.
• Administer employment changes and necessary documentation to guarantee precise and timely employee payments, while developing management capabilities.
• Recruit, develop, and train a committed and high-performing team.
• Oversee store Health and Safety compliance and ensure all employees understand their responsibilities.
• Handle all employee relations issues in line with company policies and legislation, including addressing underperformance.
• Regularly evaluate personal performance and maintain a development plan.
• Enforce security, cash handling, stock management, and administrative procedures according to company standards.
• Ensure the store complies with all company and legal requirements, including visual merchandising standards, PCI, data protection, and right-to-work regulations.
• Drive new initiatives and key projects in-store to meet objectives.
• Maintain accurate records and training documentation, supporting company audits and policy adherence.

Performance Expectations

• Achieve and monitor KPIs such as sales, multi-sales, conversion rates, and customer satisfaction.
• Collaborate with the Area Sales Manager to manage store profit and loss and minimize controllable expenses.
• Ensure consistent floor control to provide a superior brand experience for all customers.
• Use reports and data analytics to drive store sales growth.
• Plan and execute all trading periods effectively to maximize revenue.
• Align staff availability with customer demand and store footfall.
• Complete all HR documentation accurately and on time to ensure correct payroll processing.
• Utilize company recruitment tools ethically and effectively to hire suitable candidates.
• Deliver comprehensive product knowledge training using company selling models.
• Complete all health and safety training, checks, and record-keeping in line with company and legal standards.
• Address employee issues promptly, ensuring policy compliance and liaising with HR as needed.
• Maintain and document personal development and performance review processes.
• Comply with all security, cash, stock, and administration protocols.
• Communicate company strategies and updates regularly to the team, ensuring thorough training and monitoring of implementation.
• Prepare and successfully complete store audits related to stock accuracy, financial variance, and policy adherence.

Candidate Profile

The ideal candidate is a confident, proactive leader experienced in retail management with a proven history of meeting targets. You should be skilled at motivating teams, making informed commercial decisions, and balancing results delivery with a welcoming retail environment.

Essential Knowledge and Skills

• Stock management and inventory control
• Visual merchandising techniques
• Enhancing consumer experience
• Budget management and financial oversight
• Recruitment, training, and team development
• IT proficiency with retail management systems
• Effective planning and prioritization
• Strong commercial acumen
• Team motivation and leadership
• Excellent communication skills

Experience Requirements

• Extensive retail management background, including team leadership and budget oversight
• Proven success in achieving or exceeding sales targets
• Experience coaching and developing direct and indirect reports
• Capability in staffing management aligned with sales demands

About Clarks

Founded in 1825 by two brothers, Clarks is an iconic English brand renowned for innovative footwear such as the Desert Boot™ and Wallabee™. With a legacy of combining craftsmanship and invention, we continuously advance with cutting-edge comfort technologies, cultural collaborations, and social initiatives. In 2025, we celebrate 200 years of providing comfortable, stylish shoes with a commitment to progress and impact.

Additional Information

This job description outlines general duties and is not exhaustive. Responsibilities and conditions may change at the company's discretion without notice.