Food & Beverage Supervisor

About Us

As a member of the world's largest luxury hotel family, we pride ourselves on representing the InterContinental® brand with authenticity and dedication. Drawing on decades of global expertise enriched by local knowledge, we aim to offer culturally nuanced, sophisticated experiences for discerning travellers. Every hotel cultivates a unique atmosphere and style to provide guests with personal and enriching moments.

Our signature dining venue, Advieh Restaurant & Bar, showcases contemporary Middle Eastern cuisine crafted with premium New Zealand ingredients. In collaboration with acclaimed chef Gareth Stewart, Advieh has maintained the Cuisine Good Food Award Hat since 2024 and earned recognition as a Michelin Selected establishment in 2026, highlighting our team's creative flair, exceptional service, and high standards.

Position Overview

We seek an enthusiastic and customer-focused Food & Beverage Supervisor to join our acclaimed team. This role is key to facilitating seamless and efficient dining and beverage operations. Reporting directly to the Restaurant & Bar Manager, you will rotate among service areas and lead by example to ensure outstanding guest experiences.

Key Responsibilities

• Welcome guests warmly, manage seating, and engage attentively to guarantee an exceptional dining experience from arrival to departure.
• Handle reservations and seating plans to optimize guest comfort and service flow.
• Supervise daily operations including breakfast, lunch, dinner, and room service, providing support wherever necessary to maintain smooth service.
• Demonstrate hands-on leadership during peak hours by assisting with tasks like cocktail preparation, coffee making, and floor assistance.
• Oversee the training and development of Food & Beverage staff, encouraging a positive and cooperative team environment.
• Collaborate closely with kitchen, bar, and front-of-house teams to provide consistent, top-quality service.
• Address guest concerns proactively with professionalism to ensure favorable resolutions.
• Enforce rigorous health, safety, and hygiene standards to maintain a clean and safe setting.
• Contribute to sustainability efforts including waste minimization and energy conservation to uphold the company's environmental commitments.

Candidate Profile

• Previous supervisory experience in food and beverage settings within premium restaurants, bars, or hotels.
• Comprehensive understanding of restaurant and bar procedures; barista and mixology skills are highly advantageous.
• A passion for providing exceptional guest services and the ability to lead and motivate a team to deliver personalized hospitality.
• Excellent communication and interpersonal skills, with a cooperative mindset to work across departments.
• Strong organizational aptitude and the capacity to remain composed and effective during busy periods.
• Willingness to work on a rotating schedule that includes evenings, weekends, and public holidays.
• Legal permission to work in New Zealand.

What We Offer

We provide a competitive salary package rewarding your dedication alongside valuable benefits such as complete uniform, generous room discounts, and premier training opportunities.

At IHG, our commitment is True Hospitality for Good — ensuring guests and employees feel welcomed, valued, and respected globally. As a luxury brand rooted in decades of international travel expertise, we embrace diversity and cultural appreciation, offering inspiring experiences worldwide.

If you are passionate about hospitality and eager for career growth, we invite you to join our global luxury hotel family.

Additional Information

If you don't meet all criteria but believe you are suited to this role, we encourage you to apply and begin your journey with us.