Food & Beverage Manager

Overview

The Food & Beverage Manager at Reef Hotel leads the daily operations of the food and beverage service outlets, production units, and entertainment teams, ensuring outstanding customer experiences and top-tier service quality under the guidance of the General Manager. This position is part of the Senior Management Team and involves collaboration with various department heads to foster teamwork and synergy across departments.

Key Responsibilities

• Supervise food and beverage service outlets, production sections, animation, and entertainment teams.
• Champion the hotel brand, track departmental targets, report progress, and seek ways to exceed goals.
• Motivate and mentor team leaders to maintain high performance and credibility within the departments.
• Manage day-to-day division operations in line with established management policies and procedures.
• Ensure strict adherence to Standard Operating Procedures (SOPs) with comprehensive staff training and compliance monitoring.
• Compile and present regular performance reports comparing outcomes to targets for senior management review.
• Suggest operational improvements based on business metrics, customer feedback, and market realities.
• Lead promotional efforts to maximize sales across food and beverage outlets, production, and entertainment.
• Develop and implement SOPs for all associated teams and departments.
• Maintain food cost controls aligned with budgetary guidelines.
• Uphold international hygiene standards for food and beverage operations within the hotel.
• Conduct monthly staff performance evaluations to manage personnel changes including promotions and transfers, supported by participation in the company’s performance management system.
• Establish and operate a guest feedback system actively encouraging reviews on platforms such as Google and TripAdvisor.
• Address guest feedback with leadership team and ensure timely corrective actions.
• Be visible and accessible to guests for real-time service monitoring and feedback collection.
• Create and implement revenue enhancement initiatives targeting family weekends, corporate entertainment, private functions, weddings, birthdays, music events, and special food promotions.
• Oversee pricing strategies with competitiveness in mind, consulting with Comptroller/CEO on significant menu changes.
• Develop corporate conference snack packages offering creative and budget-conscious options.
• Plan for holiday and event periods to maximize income opportunities.
• Monitor and boost food sales to meet revenue goals.
• Ensure all food and beverage presentation and outlets are optimized for maximum appeal and efficiency.
• Guarantee world-class service standards with timely order delivery, not exceeding 20 minutes on average.
• Manage buffet arrangements to ensure attractive presentation and minimize waste or shortages.
• Keep staff informed daily about specials, changes, and item availability.
• Lead animation and entertainment teams to provide enjoyable guest experiences and uphold consistent corporate branding.
• Focus special attention on events such as weddings, birthdays, and VIP visits to meet all client expectations fully.
• Promote ethical behavior and socially responsible decision-making within the department.
• Engage in corporate social responsibility activities and effectively communicate the organization’s vision, mission, and values throughout the division.

Job Reporting and Relationships

This role reports directly to the General Manager and works closely with other senior management members and department heads to foster cross-functional collaboration and meet organizational goals.