Floor Manager

About Niharika Group

Niharika Group is an expanding enterprise focused on providing dependable services and exceptional experiences to customers in the Greater Patna Area. The company emphasizes operational efficiency, customer contentment, and effective teamwork. Employees benefit from structured procedures and a nurturing workplace that supports skill development and career growth.

Role Overview

The Floor Manager position is a full-time on-site role in the Greater Patna Area responsible for managing daily operations on the floor and ensuring seamless service delivery. Key duties include supervising staff, allocating responsibilities, tracking performance, and enforcing organizational policies and procedures. The manager regularly engages with customers to resolve issues and uphold high satisfaction levels. Coordinating with other departments, maintaining cleanliness and safety standards, facilitating staff training and onboarding, and compiling basic performance reports also form essential parts of this role. The ideal candidate must be proactive, capable of juggling multiple tasks, and fostering a professional and welcoming atmosphere.

Required Skills and Qualifications

• Excellent skills in Customer Satisfaction and Customer Service to effectively handle inquiries and resolve concerns.
• Strong Communication abilities to interact clearly with customers, team members, and management personnel.
• Competence in Operations Management to oversee daily activities, manage workflows, and ensure compliance with procedures.
• Training capabilities to mentor, coach, and support staff in achieving service and performance targets.
• Educational background such as a diploma or degree in management, hospitality, or related disciplines is favorable.
• Previous supervisory or floor management experience, ideally within retail, hospitality, or service sectors.
• Flexibility to work varying hours, strong problem-solving aptitude, and ability to maintain composure under fast-paced conditions.