Field Supervisor – Facility Management

About Keeo Enterprises

Keeo Enterprises Pvt. Ltd. is a company specializing in facility management services, encompassing housekeeping, manpower supply, facility operations, security, and related services for commercial and institutional clients across Delhi NCR.

Role Summary

The Field Supervisor will be responsible for hands-on supervision and operational control of multiple client sites within Delhi NCR. This role demands regular site visits, managing housekeeping and support personnel, ensuring adherence to cleaning and hygiene standards, resolving operational challenges, and maintaining constant coordination with clients and management to uphold service quality aligned with Keeo and client expectations.

Key Responsibilities

• Conduct routine inspections and site visits to assigned client locations to monitor daily facility and housekeeping functions.
• Supervise deployment of manpower including housekeeping attendants, supervisors, and technicians, ensuring attendance, grooming, and discipline standards are maintained.
• Implement and monitor compliance with standard operating procedures (SOPs) and quality benchmarks for cleaning, equipment usage, chemical handling, and facility upkeep.
• Manage inventory of consumables, cleaning chemicals, PPE, and operational tools, coordinating replenishments proactively to avoid shortages and reduce wastage.
• Address client concerns promptly and professionally, escalate critical issues appropriately, and maintain ongoing positive relationships with client teams.
• Prepare and submit timely daily and weekly reports on attendance, operational challenges, complaints, and quality checks to the management team.
• Conduct staff briefings, training sessions, and inductions to enhance frontline service quality and employee development.
• Respond immediately to operational incidents, document and report these according to company procedures, and implement corrective actions.

Candidate Profile

• Minimum education: Completion of 12th grade. Preferably graduates or diploma holders in Facility Management, Hospitality, Operations, or related domains.
• Experience: Between 2 to 5 years in facility management, commercial housekeeping, hospitality, integrated facility management, or supervising frontline/manpower teams.
• Strong interpersonal, communication, and people-management abilities.
• Basic knowledge of housekeeping operations, client service orientation, and operational problem-solving skills.
• Familiarity with MS Excel or Google Sheets and comfortable using WhatsApp for reporting.
• Capable of managing multiple client sites independently and making swift operational decisions.
• Willingness and ability to travel extensively within Delhi NCR, with a preference for candidates having two-wheeler ownership and a valid driving licence.
• Flexibility to work varying hours including occasional extended shifts.
• Strong discipline, ownership mindset, and follow-through capabilities.

Performance Metrics

• Quality of site services delivered.
• Manpower availability and punctuality.
• Timely resolution of client complaints.
• Adherence to SOPs and operational guidelines.
• Client satisfaction and feedback quality.
• Accuracy and punctuality of reporting.
• Efficient management of consumables and reduction of wastage.
• Maintenance of staff grooming and workplace discipline.
• Completeness and effectiveness of site inspections and issue closures.

Additional Information

The role requires immediate or short-notice joining. The candidate must be comfortable working at diverse client sites and take initiative in problem identification, coordination, and resolution without merely reporting issues.