Field Services Engineer

About CATL

Join CATL, a Fortune Global 300 enterprise and worldwide leader in electric vehicle (EV) battery and energy storage solutions. For nine consecutive years, CATL has been the top EV battery supplier globally, and for the past five years, the leader in energy storage battery shipments.

Key Responsibilities

• Conduct on-site diagnostics, repairs, and preventive maintenance of Battery Energy Storage Systems (BESS) to ensure peak performance and safety.
• Carry out service assignments strictly following instructions from headquarters and internal procedures.
• Lead regional field service personnel by delegating tasks, supervising daily activities, and providing technical mentorship to uphold service quality.
• Support and guide team members on accurate work order handling, documentation, and reporting workflows.
• Serve as the primary contact for emergencies in the region, coordinating quick response efforts to reduce downtime and operational disruption.
• Maintain proactive customer relationship management, resolving technical queries, and owning customer satisfaction across the region.
• Offer expert technical consulting and troubleshooting both on-site and remotely to end-users, dealers, and distributors.
• Collaborate across departments regarding quality, system performance, emergency procedures, and support activities like data gathering, quality correction, and system commissioning.

Qualifications and Experience

• Bachelor’s or Master’s degree in Science or Engineering disciplines.
• At least three years of practical on-site experience in battery technology or automotive industries.
• Experience operating, maintaining, and repairing utility-scale energy storage systems (BESS) is highly preferred.
• In-depth knowledge of battery structure, common failure mechanisms, and maintenance techniques.
• Basic electrical expertise coupled with familiarity in after-sales service workflows; practical experience in battery maintenance is advantageous.
• Strong teamwork and communication skills, comfortable with frequent business travel and adaptable schedules, able to perform effectively under pressure.
• Skilled in Microsoft Office applications, adept at preparing technical reports, and liaising with various stakeholders while driving resolution of complex issues.
• Fluent professional command of English and the local language is required.