Field Service Engineer

Role Overview

As a Field Service Engineer at Imperial Laser, you will be responsible for the on-site installation, commissioning, testing, and configuration of equipment at customer locations primarily within Gujarat and Maharashtra. Your role includes performing scheduled preventive maintenance as well as addressing corrective repairs to maintain optimal system functionality.

Key Duties

• Install, commission, test, and configure technical equipment at client sites.
• Conduct preventive and corrective maintenance to ensure machinery operates efficiently.
• Identify, diagnose, and resolve mechanical, electrical, and software-related malfunctions.
• Respond promptly to service requests, providing both on-site and remote technical assistance.
• Maintain detailed records of service activities, maintenance procedures, and client feedback.
• Provide training to customers and end-users on equipment operation and basic upkeep.
• Adhere strictly to safety regulations, internal protocols, and compliance standards.
• Collaborate with engineering, sales, logistics, and support teams to effectively resolve issues.
• Manage spare part inventory, tools, and service resources efficiently.
• Develop and sustain strong relationships with customers through professional and responsive service delivery.

Required Qualifications

• ITI or diploma in Engineering fields such as Mechanical, Electrical, Electronics, Mechatronics, or related disciplines.
• Relevant experience in a field service engineering or similar technical service position.
• Proficient troubleshooting and problem-solving capabilities.
• Practical experience installing, maintaining, and repairing technical equipment.
• Ability to read and interpret technical documentation including manuals, schematics, and drawings.
• Willingness and ability to travel frequently and work at varied customer locations.
• Effective communication skills and a customer-oriented approach.
• Ability to work autonomously with limited supervision.
• Possession of a valid driver’s license.
• Basic computer competency with service software, reporting tools, and Microsoft Office.

Preferred Expertise

• Experience or knowledge of Programmable Logic Controllers (PLCs), networking, or software systems relevant to the role.
• Availability to provide on-call or weekend technical support if required.