Field Service Engineer

About the Role

You will be part of the Customer Support Business Group, which delivers top-tier support to customers throughout the product lifecycle, enhancing the performance, safety, and quality of their installed equipment. As a Field Service Engineer, you will be the primary point of contact for customers on-site, handling installation, maintenance, troubleshooting, and relocation of Lam's etch, clean, and deposition tools.

Key Responsibilities

• Install and relocate customer equipment, conducting start-up, cut-over, and system checks post-installation.
• Provide on-site preventive maintenance and repair services for both warranty and out-of-warranty tools, coordinating with customers to minimize downtime.
• Employ troubleshooting methods to diagnose and resolve equipment malfunctions, implementing corrective actions or escalating issues as needed.
• Carry out Engineering Change Orders (ECOs) by managing removal and installation of hardware components and system updates.
• Perform Tier 2 process qualification tasks to verify equipment performance.
• Maintain detailed logs, reports of service activities, part usage, and diagnostic outcomes.
• Represent the company professionally, informing customers about products and services and identifying opportunities for additional support.
• Build and sustain positive customer relationships during installations and service engagements.
• Ensure company tools and equipment are properly maintained, secure, and accounted for.
• Undertake additional responsibilities assigned by supervisors as required.

Candidate Profile

• Bachelor’s degree or equivalent experience; this position is open to recent graduates.
• Self-motivated with a strong eagerness to learn and develop within the company.
• Excellent communication and interpersonal skills to effectively engage customers on technical matters.
• Willingness to travel internationally for short-term assignments.
• Availability to work swing shifts (Tuesday to Saturday or Sunday to Thursday).
• Ability to read and interpret electrical and mechanical schematics and operation manuals.
• Capable of working in a cleanroom environment wearing personal protective equipment.
• Physical ability to frequently engage in various positions such as bending, stooping, reaching, walking, twisting, kneeling, climbing, or standing for prolonged periods.
• Preparedness for frequent travel domestically and internationally, flexible shift schedules, including overtime and on-call duties.
• Willingness to participate in 24/7 standby on-call rotation for one week periods.

Preferred Qualifications

• Basic computer proficiency and familiarity with Microsoft Office applications.
• Previous experience in the electronics industry is advantageous.
• Effective verbal and written English communication skills.
• Strong foundational analytical and problem-solving capabilities.

Company Commitment

We pride ourselves on fostering an inclusive and empowering workplace where everyone can thrive. We uphold equal opportunity employment practices and comply with all relevant laws forbidding discrimination based on race, gender identity, disability, age, and other protected categories.

Work Arrangement

Lam Research offers flexible work models tailored to role requirements, including hybrid arrangements balancing on-site and remote workdays.