Field Service Coordinator

About Wärtsilä

Wärtsilä stands as a global frontrunner in marine technology, driving the industry's shift towards a more sustainable and decarbonised future. With the most extensive range of products and services worldwide, Wärtsilä delivers safe, efficient, and integrated solutions to boost customer operations. Maritime shipping remains the planet’s most efficient transport method, carrying roughly 90% of global trade, and we strive to lead its evolution with innovation and digitisation.

Role Overview

We are seeking a Field Service Coordinator based in Singapore for a permanent position. The role is key in managing and executing service-related tasks for our clients, ensuring seamless logistics and compliance throughout service operations.

Key Responsibilities

• Manage logistics for tools, spare parts, and workshop services aligned with maintenance plans once customer approval is granted, ensuring quality, health, safety and environmental compliance.
• Maintain continuous communication with stakeholders—including customers, contract managers, planners, and suppliers—providing regular progress updates and documenting lessons learned.
• Coordinate orders for field service jobs, parts, and tools through internal and external suppliers, liaising closely with field service teams before, during, and after job completion to meet contractual obligations.
• Respond promptly and accurately to customer contractual requests while proactively preparing and delivering necessary materials to support uninterrupted maintenance activities.
• Update contract managers regarding issues and consolidate shipment and transportation arrangements for inbound and outbound logistics.
• Act decisively to manage changes in project scope, timing, location, and quantities, while consolidating service work reports for stakeholder communication.
• Seek assistance from operational support and technical services when needed, review and approve costs, input accurate data for billing, and manage any claims related to services or parts.
• Serve as the direct contact for customers on logistics concerning tools, parts, cabin availability, and regulatory requirements like permits and visas.
• Innovate solutions to ensure timely delivery through internal parts delivery networks, adhering to contract terms such as spare part discounts.
• Participate actively as a member of the contract core team to drive successful contract execution.

Candidate Requirements

• Diploma or degree in marine engineering or related discipline.
• Strong command of English, both spoken and written.
• Ability to work independently and engage effectively with customers and various stakeholders.

Additional Information

Wärtsilä is committed to fostering diversity, inclusion, and equal opportunity, welcoming candidates to be their authentic selves and succeed based on merit. Applicants may be requested to consent to security checks in accordance with company policies and country regulations.

Company Overview

Wärtsilä employs over 18,300 professionals across more than 230 locations in 77 countries, leading advancements in marine and energy markets for a decarbonised future.