Fashion Advisor

Job Description

The Fashion Advisor plays a vital role in driving store sales by delivering exceptional and unforgettable customer service, while upholding merchandising standards consistently.

Key Responsibilities

• Maintain superior customer service levels throughout the entire shopping experience.
• Respond promptly and attentively to customer needs and inquiries.
• Proactively gather customer feedback and resolve complaints effectively to uphold service quality.
• Collect and organize data on customer preferences and purchasing habits, providing insights on trends.
• Keep clients informed about upcoming events and promotions.
• Clearly communicate store policies, including refund and exchange procedures, to ensure transparency.
• Assist in VIP events and manage appropriate follow-up with clients as necessary.
• Achieve and exceed sales targets through cross-selling and up-selling initiatives.
• Comply with operational standards and support store management in reaching business objectives.
• Adhere strictly to security measures for merchandise throughout the sales process.
• Ensure stock replenishment, maintain proper displays, and uphold visual merchandising that aligns with the brand image.
• Handle cash register duties accurately from opening to closing, safeguarding company assets.
• Contribute to efficient cost management by utilizing boutique resources optimally without exceeding availability.

Requirements

• Possess a high school diploma or an equivalent qualification.
• Have between one and five years of relevant experience in the luxury retail fashion sector.
• Demonstrate strong verbal and written communication and negotiation abilities.
• Exhibit a strong customer-focused attitude.
• Be team-oriented and skilled in managing conflicts effectively.
• Fluent in both spoken and written English.