Facility Manager

Overview

We are looking for an experienced Facility Soft Services Manager to oversee operations at client sites in Sambalpur and Jharsuguda, Odisha. The ideal candidate should have between 7 to 10 years of experience in managing facility management and soft services activities, ensuring efficient and compliant service delivery.

Key Responsibilities

• Oversee the soft services operations including housekeeping, pantry, pest control, landscaping, and related services at client locations.
• Manage manpower deployment, attendance tracking, shift scheduling, and optimize productivity across teams.
• Ensure adherence to service quality standards and compliance with client requirements and standard operating procedures.
• Serve as the primary contact for client coordination and promptly resolve operational challenges.
• Conduct routine site inspections and implement corrective actions wherever necessary.
• Track manpower needs, consumable inventories, and material usage efficiently.
• Prepare and analyze daily, weekly, and monthly reports on operational performance.
• Provide training and guidance to supervisors and frontline personnel to maintain service quality.
• Monitor overall service performance and initiate continuous improvement efforts.
• Collaborate with departments such as HR, Operations, and Procurement to support operational demands.
• Maintain compliance with safety protocols, hygiene standards, and statutory regulations.
• Handle client feedback, complaints, and escalations with professionalism to maintain satisfaction.
• Contribute to cost control measures and enhance operational efficiency.
• Ensure seamless execution of all soft service activities as per the contract or scope of work.

Qualifications & Skills

• Demonstrable leadership and team management capabilities.
• Excellent communication skills for effective client interaction and coordination.
• Comprehensive understanding of housekeeping and other soft services.
• Strong problem-solving aptitude and sound decision-making capabilities.
• Familiarity with Management Information Systems (MIS) and proficient using Microsoft Excel.
• Capability to manage multiple client sites and diverse teams simultaneously.

Additional Information

Location for deployment includes Sambalpur and Jharsuguda areas in Odisha. The position calls for heavy onsite presence and close interaction with clients and internal departments to achieve operational excellence.