Facility Maintenance Executive

Overview

The Facility Maintenance Executive is tasked with overseeing and coordinating daily activities of technicians involved in facility maintenance. This role ensures efficient allocation of leads, timely servicing, technician monitoring, and accurate record keeping to maintain smooth operational flow.

Key Duties and Responsibilities

• Direct and manage the daily activities of the technician team.
• Allocate service tickets to technicians considering their location, skills, and availability.
• Track technician attendance, job status, availability, and movements throughout the day.
• Oversee progress of service requests from assignment through to completion, ensuring regular updates.
• Maintain detailed records including technician attendance, service reports, and performance metrics.
• Engage with both technicians and customers to confirm quality delivery and adherence to timelines.
• Support processes related to technician recruitment, onboarding, and coordination.
• Supervise technician performance and resolve operational challenges promptly.
• Keep accurate records of all service requests—completed, pending, or cancelled.
• Collaborate with management to report on staffing needs, performance issues, and operational status.
• Ensure seamless day-to-day facility maintenance operations.