Facilities Services Supervisor

About Assayel Arabia Real Estate Company

Founded in 2011, Assayel Arabia manages a diverse property portfolio in Saudi Arabia, including residential, commercial, recreational, and leisure developments. The company is recognized as a prominent property developer in the Kingdom, driven by core values such as Accountability, Transparency, Respect, Excellence, Agility, and Drive, adhering to high standards of corporate governance and contributing significantly to the Kingdom's property sector.

Job Purpose and Responsibilities

The Facilities Services Supervisor will oversee daily operations involving outsourced facilities service providers, ensuring they meet service quality standards and SLA agreements. This role also entails managing tenant and site complaints across designated properties effectively.

• Recommend enhancements to departmental policies and assist with the implementation of procedures and controls.
• Monitor and evaluate the performance of external service providers against agreed SLAs and contracts.
• Review inspection reports and vendor performance metrics, escalating unresolved or recurring issues to the Facilities Manager.
• Maintain a comprehensive log of tenant and site complaints categorized by service type, location, and resolution time, ensuring prompt resolution and proper escalation.
• Serve as the main contact liaison among the Facilities Manager, tenants, and external service providers to coordinate daily facility operations.
• Support monitoring of utility services, identifying and reporting any discrepancies.
• Manage vendor contracts by overseeing renewal dates, ensuring documentation is complete, and assuring compliance with contractual terms.
• Maintain accurate administrative records related to facilities, including service logs, complaint records, and contract documentation.
• Track and report on Tenant Satisfaction Survey outcomes and collaborate with the Facilities Manager to propose improvements.

Required Qualifications and Skills

• Bachelor's degree in Business Administration or a similar field is preferred.
• A minimum of 2 years of relevant professional experience is essential.
• Fluency in English and intermediate proficiency in Arabic are required.
• Technical skills required include records management, report writing, contract administration, facility and maintenance management, risk management, and procurement.
• Desired behavioral qualities include strong analytical and critical thinking abilities, excellent customer service skills, effective time management, creativity, attention to detail, emotional intelligence, problem-solving aptitude, planning and organizational capabilities, and a results-driven approach.