Facilities Management Director

Job Overview

The Facilities Management Director leads the comprehensive delivery of integrated facilities management services in a large and complex operational setting. This includes oversight of both hard and soft FM services, asset and contract management, and project execution via outsourced service providers.

Key Responsibilities

• Direct facilities management teams and external contractors to ensure smooth operations.
• Formulate operational strategies, budgets, and establish performance goals aligned with company objectives.
• Ensure adherence to company policies, health, safety, and environmental (HS&E) standards, and regulatory requirements.
• Drive performance improvement, promote team growth, and ensure exceptional service delivery.
• Maintain and nurture strong partnerships with clients, contractors, and other stakeholders.
• Supervise technical maintenance of mechanical, electrical, plumbing (MEP), HVAC, and critical infrastructure systems while implementing industry-leading maintenance strategies and standards.
• Manage system shutdowns, outages, and mitigate operational risks in high-availability environments.
• Oversee defect liability periods and warranty management for assets and systems.
• Oversee soft facilities management services such as cleaning and operational support, ensuring contractor compliance with safety, quality, and service levels.
• Continuously monitor and enhance service performance and quality.
• Lead asset management aligned with ISO 55000, ensuring lifecycle optimization and maximum value realization.
• Manage facilities management contracts and supplier performance diligently.
• Coordinate operations including helpdesk and service management systems, ensuring effective service request handling.
• Track key performance indicators (KPIs), asset availability, and service performance, delivering regular reports and updates to stakeholders.

Qualifications

• Bachelor’s degree in Engineering, Facilities Management, Property Management, Operations Management, Asset Management, or Business Management.
• At least 10 years' experience in facilities management within large-scale, complex, and demanding environments.
• Proven capability managing large-scale FM operations and contractor-delivered services in critical, regulated settings.
• Comprehensive knowledge and skills in facilities and property management, asset management systems, contract and vendor management, and project and operations management.
• Familiarity with ISO standards including ISO 9001, ISO 14001, ISO 45001, and ISO 55001.
• Strong competencies in leadership, team development, stakeholder relationship management, strategic planning, risk and compliance management, and operational excellence.