Express Store Manager - Burghfield Common Express

Role Overview

At the core of our business are the customers, and as an Express Store Manager, you will ensure an outstanding shopping experience at every visit. You will manage a vibrant and fast-paced store environment, leading and motivating your team while collaborating with various departments. This position provides an opportunity to enhance your leadership capabilities, foster team development, and directly influence your store's success, whether you seek stability, flexibility, or career advancement. Shifts vary daily but are arranged to promote work-life balance. A competitive salary and comprehensive benefits accompany this role.

Key Responsibilities

• Lead and develop a high-performing team with strong operational skills and leadership confidence.
• Coach team members to be knowledgeable, passionate, and customer-centric, ensuring exceptional product range, quality, and service.
• Drive business growth, sales, and profitability by applying commercial insight and sound decision-making.
• Enhance managerial skills to implement the Store Change Plan, optimising resource allocation for maximal customer impact.
• Ensure compliance with safety and legal standards by consistently following security and operational protocols.
• Embody leadership values to cultivate a culture focused on clear direction, resilience, and ongoing improvement.

Essential Qualifications & Experience

• Demonstrable background in leading teams within retail or customer-facing industries with proven ability to achieve results through others.
• Deep understanding of the role's significance, working inclusively with colleagues and leveraging leadership experience to sustain performance.
• A personable and approachable manner with customers, backed by previous frontline customer engagement experience.
• Strong energy and resilience to keep progress in a dynamic environment, making prompt, informed decisions supporting customers and staff.
• High ethical standards and integrity, inspiring trust, setting clear expectations, and leading through example.
• Awareness of competitive retail activities and extensive experience in store operations to identify growth opportunities and enhance customer experiences.

Benefits & Perks

• Starting holiday entitlement of 20 days plus an additional personal day, increasing to 22 days after 12 months, along with bank holidays.
• Flexible working arrangements available immediately.
• Employee discount of 10% with a Colleague Clubcard rising to 15% on pay-day weekends, with a second card to share with family members.
• Access to free wellbeing services covering mental, physical, and life support.
• Life assurance valuing five times your annual salary, and a pension scheme with up to 7.5% employer contribution.
• Additional benefits such as discounts, shares options, green car salary sacrifice programs, and cycle-to-work schemes.
• Uniform provided and policies to help during significant life events.

About the Company

Our vision is to be every customer's preferred shopping destination, serving customers, communities, and the environment responsibly and sustainably. We champion diversity, equity, and inclusion, encouraging everyone to be themselves in an inclusive workplace. We support flexible working arrangements and are recognized as a Disability Confident Leader, committed to an accessible and inclusive hiring process. For details on accessibility support, candidates are encouraged to inquire during recruitment.