Experienced Supported Independent Living & Complex Support Worker (NDIS)

About YAY Today

YAY Today operates as a registered NDIS provider offering evidence-based disability support services across Australia. The organization prioritizes enhancing quality, consistency, and clinical care standards. Its focus lies on person-centred approaches, maintaining strong governance, and clinical excellence, especially for clients with complex and intensive support needs. Services encompass Supported Independent Living (SIL), high-intensity and complex care, 24/7 in-home assistance, community engagement, psychosocial disability support, and transitions from hospital to home. A multidisciplinary team delivers coordinated, trauma-aware support customized to individual goals while upholding high safety, professionalism, accountability, and clinical oversight.

Role Overview

This full-time, on-site position based in Melbourne, VIC, demands experienced SIL and complex support workers to assist NDIS participants with varied requirements. Responsibilities include delivering high-quality, person-focused support within Supported Independent Living settings. Duties involve aiding with daily living tasks, personal care, and facilitating community involvement. The role requires managing cases with complex, high-intensity needs by adhering to clinical guidelines and behavior support plans, while ensuring precise documentation aligned with NDIS and organization protocols.

Key Responsibilities

• Provide compassionate, person-centred assistance in Supported Independent Living facilities.
• Support participant engagement in daily living activities and community participation.
• Implement behavior support plans and clinical directions tailored to complex needs.
• Maintain accurate and timely records and reports compliant with NDIS standards.
• Collaborate effectively with multidisciplinary teams, families, and other stakeholders.
• Promote safety, dignity, independence, and choice of participants at all times.
• Contribute to a trauma-informed and recovery-oriented care environment.
• Participate actively in supervision sessions and ongoing training programs.
• Adhere strictly to safeguarding, risk management, and compliance procedures.

Qualifications and Requirements

• Proven background in SIL, complex care, or high-intensity NDIS support roles with emphasis on person-centred care.
• Excellent interpersonal skills to foster trust, empower clients, and coordinate with families and partners.
• Strong dedication to safeguarding participant rights, safety, and dignity.
• Clear and professional communication abilities, including accurate documentation and liaison with clinical/allied health teams.
• Competency in using technical tools such as care management software, digital documentation platforms, and basic assistive technologies.
• Relevant certifications in disability, community services, mental health, nursing, or related fields (Certificate III/IV or higher).
• Sound understanding of NDIS frameworks, trauma-informed care, recovery principles, and behavior support strategies.
• Current Working With Children Check, NDIS Worker Screening clearance, valid First Aid/CPR qualifications, and compliance with other mandatory checks.
• Ability to work flexible hours including evenings, weekends, and sleepover shifts.