Executive, VIP Reservations (Call Centre)

Job Overview

The role focuses on providing exemplary service to guests, aiming to enhance their experience by accurately managing their expectations and requests. Responsibilities include efficiently handling calls and emails to manage bookings and other inquiries related to Resorts World Sentosa's services.

Key Responsibilities

• Provide superior customer service to elevate guest satisfaction by understanding and fulfilling their needs.
• Process guest communications, including calls and emails, ensuring accurate, prompt, and efficient booking management.
• Collaborate with internal departments to effectively address guest inquiries and coordinate product and service arrangements for members and guests.
• Professionally manage and resolve guest feedback and concerns.

Candidate Requirements

• Applicants must be at least 21 years old, complying with relevant regulatory age requirements.
• Possess a diploma and demonstrate proficiency in Microsoft Office applications.
• Have prior experience in customer service within a call centre or hotel setting; familiarity with the Opera reservation system is an advantage.
• Be willing to work on a rotating shift schedule, including weekends and public holidays.