Executive

Job Overview

This role involves managing and processing customer orders alongside handling general queries associated with orders, including issues like non-receipt and returns not being credited. The Executive will also interact with Next stores to resolve concerns related to the delivery of customer parcels and inventory stock verification.

Key Responsibilities

• Process customer orders efficiently and manage the associated administrative tasks.
• Address general enquiries linked to customer orders, particularly focusing on orders that have not been received and returns that are pending credit.
• Coordinate with Next retail outlets to handle inquiries concerning the delivery status of customer parcels.
• Assist stores in conducting stock checks and resolving related queries.

Additional Information

The role requires proactive communication with both customers and retail partners to ensure smooth order fulfillment and resolution of order-related issues.