Executive Housekeeper

Job Summary

The Executive Housekeeper oversees the daily housekeeping operations including guest rooms, public areas, employee zones, and if applicable, laundry and recreation/health club facilities. They ensure cleanliness, maintenance coordination, and uphold high standards to guarantee guest and staff satisfaction while adhering to budget constraints.

Primary Responsibilities

• Ensure timely communication of guest room status with the Front Desk.
• Collaborate effectively with Engineering for maintenance issues in guest rooms.
• Supervise the overall cleaning schedule and coordinate immediate cleaning needs and room turnovers.
• Manage inventory to maintain adequate supplies of cleaning materials, guestroom amenities, and uniforms.
• Oversee daily housekeeping shift activities, ensuring adherence to policies, procedures, and standards.
• Initiate and supervise inspections of guest rooms and public areas; promptly address any required corrective measures.
• Lead efforts in ordering supplies and equipment necessary for housekeeping operations.
• Contribute to the control of departmental expenses to meet or exceed budget goals, including understanding financial statements and payroll reports.
• Handle guest complaints and aim to improve service quality; empower staff to deliver excellent customer experiences.
• Participate actively in human resource functions such as staffing, training, employee evaluations, disciplinary procedures, hiring, and orientation programs.
• Ensure compliance with organizational policies and promote a culture of fairness and consistency.

Candidate Profile

• Possession of a high school diploma or GED plus two years of experience in housekeeping or a related professional area.
• Alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field without prior experience is acceptable.

Work Environment & Culture

At Westin Hotels & Resorts, inclusion and equal opportunity form the foundation of our workplace, valuing diverse backgrounds and creating a supportive community for all associates. We aim to be a leading wellness brand in hospitality, promoting well-being both on and off the job. Ideal candidates are passionate, active, optimistic, and adventurous, dedicated to personal and professional growth.