Executive Assistant to General Manager

About the Role

The Executive Assistant to the General Manager acts as the first point of contact for visitors entering the office by greeting them, understanding the reason for their visit, and guiding them to their destination. This role involves managing correspondence by opening, reading, categorizing, and preparing responses to routine letters. It includes filing and organizing both digital and paper documents, as well as handling incoming and outgoing mail efficiently.

Key Responsibilities

• Recording and distributing accurate meeting minutes to relevant personnel.
• Utilizing office technology such as telephones, fax machines, photocopiers, and computers to perform administrative tasks including preparing letters, memos, and presentations.
• Maintaining and updating databases, files, reservations, and responding to guest inquiries in a timely manner.
• Documenting guest requests or complaints and communicating them to the appropriate departments.
• Demonstrating professionalism by adhering to company policies, maintaining confidentiality, and ensuring a tidy personal and uniform appearance.
• Fostering positive work relationships and supporting team objectives.
• Communicating clearly and courteously with others, using proper telephone etiquette and guest greeting protocols.
• Assisting guests with disabilities and addressing their service needs empathetically.
• Performing physical tasks such as moving or lifting objects up to 10 pounds without assistance.
• Carrying out other reasonable duties as assigned by supervisors.

Additional Information

This position is non-management and based in Chennai, Tamil Nadu. The role demands full-time onsite work at 154 Velachery Main Road. The company is committed to equal opportunity employment, valuing diversity and inclusion, and fostering a supportive workplace culture. The Westin brand emphasizes wellness and encourages associates to engage in personal well-being activities both professionally and personally.