Event Executive

Job Overview

The Event Executive will be responsible for regularly updating information boards that communicate key events to employees. The role involves assisting employees facing challenges with their job duties, particularly in sales, and facilitating the allocation of lead calls or emails among Sales Executives following a line rotation system. Maintaining organized records via spreadsheets to track sales and marketing activities, as well as data entry, retrieval, reconciliation, and verification within sales software, are core duties.

Key Responsibilities

• Update employee information boards to keep staff informed about important events.
• Support and guide employees experiencing difficulties with their responsibilities, such as underperforming package sales.
• Assign incoming leads to Sales Executives based on a rotational schedule.
• Create and manage spreadsheets related to sales and marketing, including mailing lists and tours.
• Manage data entry and verification within sales process software systems.
• Address guest inquiries, requests, or issues by liaising with relevant individuals or departments.
• Promote the company’s brand awareness both inside and outside the organisation using effective sales techniques to boost revenue while maintaining customer loyalty, including up-selling.
• Encourage potential customers to purchase or book sales previews and tours, responding to queries about the property’s facilities and services.
• Serve as the initial contact for the Guarantee of Fair Treatment/Open Door policy and model expected behaviors.
• Report workplace incidents, injuries, and unsafe conditions to management.
• Comply with all company policies, maintain professional appearance and safeguard company assets.
• Anticipate and respond to guests’ needs, assist guests with disabilities, and express genuine gratitude to guests.
• Communicate clearly and professionally, prepare and review documents meticulously, and adhere to proper telephone etiquette.
• Build and sustain positive working relationships within the organization.
• Ensure compliance with quality standards and propose improvements to enhance organizational quality.
• Read, verify, and interpret information presented in various formats.
• Perform physical tasks such as moving or lifting objects up to 10 pounds without assistance.
• Perform additional reasonable duties assigned by supervisors.

Qualifications and Experience

• Applicants should have a Certificate or Diploma in event management, food and beverage, sales and marketing, or a closely related field.
• A minimum of one year of relevant work experience is required, preferably within the hotel or luxury service industry; experience in a 5-star hotel setting is highly favored.

Equal Opportunity Statement and Company Values

Marriott International is committed to equal employment opportunities and embraces diversity and inclusion. The company fosters a workplace where all employees' unique backgrounds and talents are valued. Non-discrimination is enforced on all legally protected bases including disability and veteran status.

Marriott Hotels emphasize innovation and exceptional hospitality worldwide. Employees contribute to maintaining the company's legacy of outstanding service, being part of a global team that supports personal growth and development. JW Marriott, part of Marriott's luxury hotel portfolio, focuses on associate well-being and offers distinctive career opportunities in a supportive community.