Entry Sales Representative

About Dynamic Home Enhancements

Dynamic Home Enhancements PTY LTD is a leading home improvement company headquartered in South Australia with a robust presence throughout Australia. The company operates a manufacturing division and wholesales many of its products to other businesses nationwide. Its mission is to offer premium home improvement solutions that enhance the value, comfort, and aesthetic appeal of residential properties. Customer satisfaction and long-lasting client relationships are core to the company’s philosophy, supported by a performance-driven yet supportive work culture.

Role Overview

This full-time, on-site position is based in Townsville, Queensland. The Entry Sales Representative will interact with potential and current customers, providing detailed information about the home improvement products and services available. Key duties involve welcoming and qualifying customers, demonstrating products, preparing quotes, accurately processing sales orders, and following up on inquiries. The representative will maintain current product knowledge and assist with showroom promotions and events. Collaboration within the local team to meet sales objectives and consistently delivering high standards of customer service form integral parts of the role.

Responsibilities

• Engage with customers to understand their needs and recommend suitable home improvement products.
• Conduct product demonstrations and present features and benefits to customers.
• Prepare and provide accurate sales quotes; process sales orders efficiently.
• Follow up on customer inquiries ensuring prompt and helpful responses.
• Stay informed on product lines and industry terminology.
• Support promotional activities and showroom events as required.
• Work collaboratively with team members to achieve sales targets and maintain a welcoming showroom environment.

Qualifications and Requirements

• Demonstrated ability to build rapport, actively listen, and communicate effectively both in person and via telephone.
• Customer service oriented, with dedication to understanding client needs and offering honest guidance.
• Basic sales aptitude including explaining product benefits, handling objections, and closing sales under supervision.
• Comfortable using point-of-sale systems, preparing quotes, and managing necessary documentation with accuracy.
• Willingness to acquire knowledge on diverse product ranges and industry language related to home improvement and manufacturing.
• Reliable, punctual, able to commit to full-time on-site work with potential weekend or extended hours during peak times.
• Team player with cooperative attitude effective within a small group setting.
• Retail, sales, or customer-facing experience advantageous but not mandatory for highly motivated candidates.
• Basic proficiency in computers including email, spreadsheets, and customer database usage.
• High school diploma or equivalent required; additional education in sales, business, or related disciplines is advantageous.