Entry Level Support Engineer
Manukau Heads, Auckland, New Zealand · Part Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Eligibility
- Applicants must be New Zealand citizens or permanent residents with a current New Zealand driver's license (full or restricted).
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
New Era Technology is a global organization with over 3,000 specialists, focused on delivering secure, large-scale technology solutions that connect people, places, and information. We foster a culture that values personal and professional growth, inclusivity, and collaboration, supported by continual training and competitive benefits. Join us for a career where your efforts directly influence the future of work.
Work Schedule and Location
This is an on-site position located at client sites across South Auckland, primarily within the education sector. The workweek is Monday through Thursday with 8-hour shifts and Friday with a 6-hour shift, totaling 38 hours weekly. The role requires local travel between sites but does not provide a company vehicle.
Key Responsibilities
- Serve as the initial contact for IT-related queries, interacting face-to-face and managing the ticket queue.
- Provide technical support to clients through phone, email, and chat communications.
- Identify, troubleshoot, and resolve technical problems reported by users.
- Maintain detailed documentation and track issues via the ticketing system.
- Escalate unresolved problems to specialized teams and ensure follow-up to resolution.
- Keep current with product knowledge and emerging industry trends to deliver accurate support.
- Complete meticulous daily timesheets, emphasizing strong attention to detail.
Desired Technical Skills
- Experience or practical understanding of Windows 11 and Windows Server 2022 environments.
- Familiarity with Azure Active Directory administration.
- Knowledge of firewall technology, specifically FortiGate.
- Understanding of network switching hardware such as Ruckus, HP, and Allied Telesis.
- Experience with wireless networking products including Ruckus, Aruba/HP, and Aerohive.
- Basic operation and support of printers and copiers.
Eligibility Requirements
- Applicants must be New Zealand citizens or permanent residents.
- A New Zealand driver's license (either full or restricted) is required.
What We Provide
- A welcoming team culture supported by a strong technical assistance network.
- Exposure to cutting-edge technologies in the IT field.
- Opportunities for career advancement particularly for top performers and IT enthusiasts.
- A Certification Bonus Program allowing you to earn while you learn.
- Access to an Employee Assistance Program offering three free sessions yearly.
- Discounted prices on supplier products.
- A Referral Bonus initiative.
- School holiday projects and training sessions for ongoing development.
Additional Information
New Era Technology is dedicated to protecting applicant privacy and maintaining a secure, trustworthy hiring process. We never request any payment from candidates for training, certifications, or equipment. Official communications come only from our company email domain (@neweratech.com). Any suspicious requests should be reported to privacy@neweratech.com.
Level
Entry