Enterprise Customer Success Partner

About Property Finder

Property Finder stands as the foremost property portal in the Middle East and North Africa (MENA) region, committed to fostering an inclusive future for real estate while advancing the region's burgeoning technology ecosystem. Established in 2007, Property Finder connects millions of property seekers with thousands of real estate professionals daily, offering a seamless platform that empowers buyers and renters to make informed decisions. As a prominent tech company, it continuously cultivates an environment where individuals can thrive and contribute to transforming the real estate landscape in MENA.

Role Summary

The Customer Success Partner (CSP) plays a pivotal role by directly influencing revenue retention through managing post-sales customer experience and engagement. This position drives customer adoption and helps customers realize the full value of their subscription to Property Finder's digital products and solutions. The CSP manages key accounts by utilizing customer health data to collaborate across teams, ensuring client satisfaction, successful outcomes, and revenue growth. Moreover, the CSP works closely with Sales to support achieving revenue targets and identifying new growth opportunities. Strong relationship-building abilities, passion for customer success, and comfort with metrics and analytics are crucial for this role.

Primary Responsibilities

• Develop and maintain strong relationships with assigned customers, acting as their primary contact for support and inquiries.
• Advocate best practices related to Property Finder products and services to maximize client value from their investment.
• Collaborate with clients to define goals and relevant metrics to measure progress and align expectations.
• Track customer health indicators, conduct performance reviews, and address any deviations to ensure clients stay on course to meet objectives.
• Identify Customer Sales Qualified Leads (CSQLs) during client engagements to facilitate revenue growth and upselling, while leveraging technology to enhance efficiency and scalability.
• Work in partnership with sales teams by providing necessary resources and assistance throughout the customer lifecycle to support revenue attainment.

Required Qualifications

• Bachelor's degree in business, marketing, or a related science field.
• Between 2 and 3 years of experience in a SaaS or subscription-based environment.
• Experience in Customer Success or Live Operations management.
• Excellent verbal and written communication skills to engage effectively with internal teams and external customers.
• Proficiency with Salesforce or comparable Customer Relationship Management (CRM) software.
• Prior experience in real estate, PropTech, mobility technology, or other marketplace businesses is advantageous.

Additional Skills and Attributes

• Strong organizational skills coupled with the ability to multitask and manage time efficiently.
• Self-motivated and dependable individual capable of working independently while applying critical thinking.
• A passion for ensuring customer success paired with comfort in analyzing metrics and data for informed decision-making.

Company Culture and Values

At Property Finder, talent is nurtured in an environment that enables individuals to thrive personally and professionally, empowering them to create, improve, grow, and care. Our team comprises top-tier professionals united by a shared mission to positively transform living in the region. We believe that individual growth drives collective success.

Guiding Principles

• Prioritize future-oriented thinking.
• Value data-driven decisions over opinions and favor speed over perfection.
• Focus efforts on significant impact.
• Embrace ownership mentality.
• Recognize that the greatest risk is to avoid taking any risk.