Enterprise Client Strategist

About Protex AI

Protex AI is a Site Intelligence company revolutionizing operational workflows in industrial settings by transforming existing infrastructure into sources of actionable insights. Leveraging cutting-edge computer vision and AI technology, our platform drives proactive safety and operational visibility for some of the world's largest logistics, manufacturing, and warehousing organizations like DHL, Amazon, and Tesla. With operations spanning over 20 countries, Protex AI delivers measurable safety improvements, achieving around 64% risk reduction within just three months of platform deployment.

Role Overview

The Enterprise Client Strategist functions as a trusted advisor and strategist, overseeing clients' journeys from the final sales stages through deployment, adoption, growth, and optimization. This role focuses on aligning clients' safety and operational objectives with tangible platform outcomes by managing relationships, coordinating projects, and understanding commercial imperatives. You will balance being a client advocate and internal collaborator to ensure seamless adoption and value realization.

Key Responsibilities

• Develop and maintain trusted relationships with both site operators and executive-level stakeholders.
• Translate client objectives into strategic platform usage plans that deliver measurable impact within targeted timelines.
• Conduct regular business reviews linking platform metrics to key business outcomes like risk reduction, efficiency, scalability, and return on investment.
• Maintain organizational awareness to act appropriately—listening, guiding, escalating, or stepping back—to uphold client trust.
• Coach clients on maximizing Protex AI platform features to enhance safety cultures and operational efficiency.
• Apply deep platform knowledge to customize usage strategies, configurations, reporting, and investigatory workflows specific to client sites.
• Integrate Protex AI solutions into daily client operations by aligning platform utilization with standard operating procedures.
• Monitor platform engagement to detect early disengagement signs and lead interventions to re-engage users.
• Escalate technical or product-related challenges with clear context to internal teams for prompt resolution.
• Manage rollout schedules and milestones collaboratively with Commercial and Implementation teams, targeting a 45-day Time to Live from device arrival to live cameras.
• Coordinate multi-location rollouts ensuring stakeholder alignment and consistent progress.
• Identify and resolve workflow inefficiencies or blockers on both client and internal sides prior to escalation.
• Support late-stage sales efforts by communicating client journey insights and setting pragmatic adoption expectations.
• Collaborate with Commercial teams to ensure pilot projects align with long-term adoption and expansion goals.
• Craft value propositions that support contract renewals and account expansions.
• Work cross-functionally with Sales, Implementation, Support, Product, Marketing, and Engineering to ensure a unified and impactful client experience.

Requirements and Skills

• At least 5 years of experience in client success, account management, or program delivery within B2B SaaS environments.
• Demonstrated success managing enterprise accounts with proven results in retention and expansion.
• Experience influencing adoption rates and maximizing net revenue retention across multiple accounts.
• Background in Environmental Health and Safety (EHS), manufacturing, or facility operations is highly advantageous.
• Executive presence with strong communication skills capable of building trust at all organizational levels.
• Adept at leading discovery phases, developing strategic plans, and connecting platform usage with commercial objectives.
• Comfortable managing complex, multi-stage projects in ambiguous settings while influencing outcomes without direct authority.
• Technically proficient in navigating and advising on SaaS platforms with the ability to translate technical details for technical and non-technical audiences alike.
• Knowledge or experience with AI, computer vision, or safety technology is a plus.
• Willingness to travel up to 25% to client locations and company events.

Company Values

• Ownership & Urgency: Proactively taking initiative to drive results.
• Relentless Growth & Excellence: Continuously improving and striving for higher standards.
• Radical Transparency & Empathy: Communicating honestly and thoughtfully.
• Resilience & Adaptability: Thriving amid change and bouncing forward progressively.

Diversity and Equal Opportunity

Protex AI is dedicated to fostering an inclusive, equitable work environment that welcomes individuals regardless of gender, civil or family status, sexual orientation, religion, age, disability, education, or race.