Engineering Manager, Forward Deployed Engineering Infrastructure (North America)

About Cohere

Cohere stands at the forefront of enterprise AI with a security-first philosophy, developing advanced foundational AI models and integrated solutions tailored to address practical business challenges. Our mission is to support enterprises in their adoption of AI with state-of-the-art model training and deployment.

We pride ourselves on our craftsmanship, with each team member contributing to enhancing our models' capabilities and customer value. Our global presence spans Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul.

Role Overview

We are seeking an Engineering Manager to lead our Deployment Engineering team focused on delivering Cohere's North platform into customer environments. This role demands active leadership from the front, hands-on engagement, and a strong drive to create meaningful impact by managing a team of Forward Deployed Engineers across North America with a remote-first work model.

Key Responsibilities

• Lead and develop a team of Forward Deployed Engineers, providing mentorship and technical guidance.
• Oversee full-cycle deployment of North platform in clients' private cloud and on-premise infrastructures.
• Assume responsibility for customer success from implementation through to delivery and ongoing support.
• Collaborate extensively with Product, Engineering, and Sales teams to refine enterprise AI delivery methodologies.
• Provide technical mentorship on cloud infrastructure, Kubernetes operations, and robust enterprise deployments.
• Enhance performance optimization for OpenSearch, various databases, and Kubernetes services.
• Establish scaling strategies for GPU and CPU resource allocations.
• Create scalable processes and implement technologies to support rapid organizational growth.

Candidate Profile

• Minimum of 5 years' software engineering experience including demonstrated leadership capabilities.
• Proven hands-on expertise in deploying large-scale enterprise software solutions.
• Strong proficiency with cloud platforms such as Azure, AWS, and GCP.
• Experience managing Kubernetes clusters, Helm chart deployments, and CI/CD pipeline automation.
• Highly proactive with strong problem-solving skills, able to work independently without constant guidance.
• Demonstrates a results-driven attitude, willing to actively engage and resolve challenges.
• Experienced in leading engineering teams in dynamic, high-growth environments.
• Excellent English communication skills, both verbal and written.

Preferred Qualifications

• Proficiency in additional European languages.
• Experience working with AI/ML infrastructure components.
• Background knowledge in enterprise security and regulatory compliance standards.

Employee Benefits

• Weekly lunch allowance equivalent to $75 USD/GBP.
• Comprehensive health and dental insurance plans, including a dedicated mental health support budget.
• Retirement savings plans including RRSP matching, 401(k), and pension schemes.
• Fully paid parental leave top-up available for up to six months for either parent.
• Annual enrichment benefits supporting arts, culture, fitness, quality time, and workspace enhancement.
• Education funding available for conferences, courses, and professional coaching.
• Generous vacation policy with 6 weeks (30 working days) paid time off.
• Travel budget for visits to other company offices and an annual company-wide offsite event.

Working Environment

• Remote-friendly culture with offices located worldwide including Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul.
• Onsite employees enjoy daily catered lunches, snacks, and regular community events.
• Remote workers receive co-working space benefits to enable collaboration locally.
• All employees receive a $500 stipend to set up their home workspace suitably.

Diversity & Application Process

We encourage applicants from all backgrounds and are dedicated to fostering an inclusive environment. Reasonable accommodations are provided during recruitment upon request.

Recruitment may involve AI-assisted screening to identify suitable candidates but will not restrict human review. Beware of fraudulent solicitations; official communications originate from company domain emails only.

Compensation

The salary for this role ranges from CA$320,000 to CA$385,000 annually.